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Author Archives: nicole

Monday, October 4th, 2021

Veterinarian Answering Service: Focus On What Matters, Those Cute Animals!

As a veterinarian, you put in the years of hard work, study, dedication, and determination to enjoy doing what you do best – working with critters of all shapes...
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Monday, October 4th, 2021

Property Management Answering Services: Get Your time back!

Property management is a full-time job and one that doesn’t have well-defined hours. You might have office hours, but the reality is that things break, tenants can get locked...
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Tuesday, September 7th, 2021

How Does an Answering Service Work?

If you’re like many businesses overwhelmed with the incoming amount of customer communication, you might be thinking about hiring an answering service. After all, doesn’t the idea of having...
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Tuesday, September 7th, 2021

How Much Does It Cost to Hire a Call Center?

If you’re looking into the benefits of hiring a call service, one of the things you’ll need to understand is how pricing works. No call center has one-size-fits-all pricing....
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Monday, August 2nd, 2021

Answer United: Helping the Medical Industry for Over 50 Years

For medical offices and services, the ability to be present for patients and clients at all times of day and night is critical to ensuring patient and client satisfaction....
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Monday, June 21st, 2021

Outsourcing When it is Difficult to Hire Employees

When the pandemic hit in early 2020, company owners faced unprecedented issues with keeping their businesses running, relocating employees offsite, and pivoting business practices to address new customer needs....
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Tuesday, May 11th, 2021

Things You Didn’t Know About Call Centers

Call centers can perform an incredibly diverse array of tasks to help businesses manage communication lines with customers, keep orders flowing around the clock, and ensure they never miss...
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Tuesday, April 20th, 2021

How do I select the right Call Center?

We have been fortunate to be in this business for close to 60 years. In our humble opinion, this experience has given us some wisdom. We have translated that...
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Tuesday, March 16th, 2021

Should I use a Live Answering Service or an Integrated Voice Response (IVR)?

Excellent customer communication is key in today’s world. If communication is lackluster or deficient, customers might hesitate to purchase your services or products. Because of the importance of effective...
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