Open 24 Hours, 7 Days A Week

Live Absentee Service

Employees Call Off; You Need an Employee Call Off Service

Feel as if monitoring employee absenteeism is becoming a full time job?  Answer United can help! We can fully manage your employee absentee reporting / employee call off service.  With over 50 years of employee call off experience, we provide you with the piece of mind that your employee call offs are handled professionally.  Our employee call off technology & reporting system documents absences accurately, helping you monitor adherence to your time-off policy.

Download Our Live Absentee Service Sell Sheet

Track Trends to Make More Informed Decisions About Employees

Aside from the cost savings and all the other benefits of working with Answer United for absentee services, perhaps the biggest benefit is that doing so empowers firms to track trends and make more informed decisions about employees. For instance, if an employee is regularly calling off work, the data will reflect this and the reasons they are calling off. This helps Human Resources step in quicker to help the employee with any issues they may be experiencing or suggest termination of employment.

Working with Answer United on absentee reporting can take a lot of the workload off of your company’s HR department so it can focus more of its attention on other things. Many of our partners have found value in this service. Could your company benefit from it too?

More of the Answer United Difference

Live absence reporting services are just one of the ways that Answer United goes above and beyond to help its partner firms. In addition to absence reporting, Answer United’s other value-added offerings include:

  • Emergency dispatch
  • Call overflow services
  • Advertisement and promotion response
  • Email read and response
  • Appointment scheduling
  • A live help desk
  • After hours call answering
  • A product recall center
  • And many more

How it Works:

1

Employee Calls Into Phone Number (Phone Number Cards Available)

2

Answer United Live Agent Answers Line & Provides Questions that Employee Answers

3

Customized Questions: Employee ID, Absent/Late, Absence Reason, Many Others Optional

4

Verification Code is Given to Employee & Manager is notified. (Email/Text is Sent)

Consider the benefits of our Live Employee Call Off Service.

Our accurate, verifiable, and independent records enable you to:

  • Reduce grievances and support compliance with both company policies and union procedures.
  • Deter the abuse of time-off policies, which in turn helps increase productivity and morale.
  • Eliminate disputes over whether or not an employee has called-in
  • Available 24-hours a day 7 days a week, thus saving valuable human resource time

Live Absentee Service Call Sample

Features of Live Absence Reporting Service:

Overview of our Technology

We use cutting-edge technology to provide a verifiable tracking system. Your company is provided a local or toll-free number for your employees to call when reporting an absence. Our professionally trained telephone agents answer calls in your company name, record any information you require for your records, and provide the caller with a coded verification number.

Customized Message Distribution

The agents notify the appropriate department within your organization. We provide a variety of flexible message-delivery options. Select from any of these options: email, text message, web, voicemail, or live agent. This allows us to report absences quickly, using the method that is convenient for you.

Computer-Generated Time & Date Stamped Absence Reporting Service

All calls are recorded and assigned a computer-generated time and date stamp for complete quality assurance. Reports are available on a daily, weekly, or monthly basis. These absence reports are easily accessed via email, downloadable file, and/or a customer facing dashboard.

Cost Effective Live Absentee Service

Our solution will meet both your needs and your budget.  As an example, we have done cost studies on our Live Absentee Service.  Our Absentee Call Off system averages about $0.03-$0.05 per employee per day, a huge cost savings for many companies!

As a national leader in the telephone answering and call center industry, Answer United has 50+ years of experience in business communications. We have managed employee absenteeism reporting for industries of all kinds and sizes. Whether your organization is a busy medical facility, property management firm, or large retail or industrial enterprise, Answer United will customize the live absentee service to meet your specific needs, practices, and policies. Together, we can reduce absentee reporting struggles and help your company achieve its true productivity potential!

Looking for an automated solution?  Check out our Automated Absentee Service.

Answer United’s retention rate is one of the highest in the industry, with several agents who have served with us for over 20 years. Employee satisfaction is how we provide businesses like yours with the most reliable answering service in the United States.

Ready to learn more about how Answer United can make your business more productive and cost efficient?Call Answer United For A Free Quote: 800-937-5900

Blog & News

Accreditations & Memberships

Get Started with Answer United Today! Schedule a Demo Get a Quote