Features of Absentee Reporting Service:
We use cutting-edge technology to provide a verifiable tracking system. Your company is provided a local or toll free number for your employees to call when reporting an absence. Our professionally trained telephone agents answer calls in your company name, record any information you require for your records, and provide the caller with a coded verification number. The agents then notify the appropriate department within your organization.
Convenient, Customized Message Distribution
We provide a variety of flexible message-delivery options. Select from any of these options: email, fax, text message, web retrieval, voicemail, or live agent. This allows us to report absences quickly, using the method that is most convenient for you.
Computer-generated time and date stamp reporting service
All calls are recorded and assigned a computer generated time and date stamp for complete quality assurance. We can easily provide reports on a daily, weekly, or monthly basis. These reports can be delivered by fax, email, or downloadable file.
We ensure that our solution will meet both your needs and your budget. For example, Answer United works with all major long distance carriers to determine the best way to route employee call-offs to our call center. Options include providing separate local or nationwide 800 numbers, or using your already established telephone number.
Together, we can reduce absenteeism and help your company achieve its true productivity potential. Our own retention rate is one of the highest in the industry, with several agents who have served with our company for 15 years or more. That’s how we’ve earned the reputation for answering 80% of our calls within three rings, providing businesses just like yours with the most reliable answering service in the nationwide