Call Center for Product Recalls
When your business has a product recall, the first concern is “how are we going to handle all the calls?” Provide the callers with the highest level of customer service for the product recall by choosing a proven leader, Answer United. We’ll become an extension of your company from onboarding, training and during the recall. Partnering with us on your recall means we are a seamless extension of your company.
Answer United has successfully done product recalls for Fortune 500 Company’s for 50+ years and received countless awards for our service. Answer United’s call center has a successful track record doing product recalls. For instance, we recently completed a multi-million unit recall with high praise from our client.
According to industry estimates, some 300 product recalls are issued each year – and this is a number that has increased year-over-year due to factors that include the increasing complexity of the supply chain, tougher regulations and simple human error. The bottom line is that mistakes happen – but when they do, it’s important to do right by your customers and have a response that’s reflective of your firm’s core values. You also should be bracing for an influx of customer phone calls. On both fronts, Answer United can help.
When you work with Answer United for your product recall needs, you can ensure that professional agents are always standing by at all hours of the day to service your customers and make any error right. And getting out in front of things and making sure that you’re dedicating the appropriate resources to take care of your most important stakeholders – your customers – can go a long way toward restoring trust and ensuring that your clients come back and work with you.