Dedicated Agents are Always on Call
Outside of improved customer service, increased sales and faster response times, dedicated agents simply ensure that your business is always “on.” Whether it’s 3 a.m. or 3 p.m., your phones are always being answered so you don’t leave any current or prospective customers hanging. In addition to dedicated phone agents, we can also communicate with your clients via other mediums, including:
- Text message
- Social media direct message
- Online chat
- and more
Every Agent is Trained Before They Begin to Serve
Dedicated agents are given complete training about your business, products, services, and protocols. Only after this are they allowed to answer calls or emails. With every call they take and every customer they serve, their expertise grows and they become more skilled at knowing your business.
Before dedicated agents are appointed, we collaborate with you, determine your requirements, and then choose a team who meets those needs. The process is seamless from the start, beginning with the initial screening, the hiring and then the extensive training.
Pairing Industry Experience With Your Firm
Though we make it a point to train agents and ensure that they collaborate with your business before assuming the role of representing it in a customer service-focused role, there’s another key benefit to working with Answer United. For instance, with a staff of professional agents that have experience in a variety of industries, we also make it a point to pair agents with experience in the industry or market that your firm operates in.
This significantly reduces any learning curve between your firm and our agents, and also makes for better overall representation from a customer service standpoint. At Answer United, we strive to serve as a true extension of your business, and this strategy involves pairing our agents with the industry firms that they have the most experience with. This helps you relax knowing that your business is properly taken care of from a customer service standpoint so that you and any in-house staff members can truly focus on doing what you’re best at.
There are so many benefits associated with Dedicated Agents