Does Answer United offer its services nationwide?
How long does it take to have my account activated so you can receive my calls?
How quickly do you answer my calls?
How will my calls reach your call center?
How do I forward my phone line? Can you forward my phone lines for me?
You can also set it up to forward automatically when all the lines are in use or you do not answer within a certain number of rings.
If you have a complex phone system, your phone equipment provider may set your phone to route automatically or with a press of one button.
The forwarding feature and process is a function of your specific circumstance.
How will I get my messages?
For emergency management messages that you instruct Answer United to keep calling until delivered, you can use our secure app, where we can see when you read the message, or we can send you a text or email that you can simply reply back to.
Our “on-call” personnel are always changing, how does Answer United keep up with these changes?
If your system goes down, how can I be assured that my calls will still be answered?
What are your rates?
Are you HIPAA compliant?
What is a Live Answering Service?
What is the Difference Between an Answering Machine and an Answering Service?
Are Answering Services Worth It?
What Types of Companies Use Call Centers?
What Does a Virtual Receptionist Do?
Can Small Businesses Benefit from Answering Services?
Small to medium-sized businesses tend to lack the resources to handle high volumes of calls – especially during peak periods or other seasonal fluctuations. They could hire their own in-house employees to address these customer concerns, but they would be doing so at a significant expense. With answering services, on the other hand, they have access to a solution that allows them to virtually guarantee that all customers are satisfied by way of live, professionally-trained agents.
More than that, answering services are available 24 hours a day, seven days a week, 365 days a year. Not only is this an ideal way to maintain customer relations and create a much better experience on behalf of your brand, but it’s also a way to help increase sales through superior customer support as well.