Does Answer United offer its services nationwide?

Yes, because of Answer United’s advanced technologies, it does not matter where your business is physically located.

How long does it take to have my account activated so you can receive my calls?

Depending on your needs and the complexity of your build, once all information is provided to Answer United and you approve your profile, most accounts can be activated within 2 business days.

How quickly do you answer my calls?

Answer United maintains high service levels by consistent monitoring.  We measure call handling times every hour of every day and make any necessary adjustments to the schedule to maintain the highest level of quality. No matter how busy your calls will not ring more than three times before our agent or the system answers it and puts it in a queue for the next available agent.

How will my calls reach your call center?

You will call forward your line to a toll free, unique telephone number Answer United will provide.  When your phone is forwarded and called, it rings at our center and your account information is automatically displayed to one of our agents.

How do I forward my phone line? Can you forward my phone lines for me?

There are several ways to forward your phones to our telephone answering service.  The most popular method is to use a call forwarding option from your local telephone provider.

You can also set it up to forward automatically when all the lines are in use or you do not answer within a certain number of rings.

If you have a complex phone system, your phone equipment provider may set your phone to route automatically or with a press of one button.

The forwarding feature and process is a function of your specific circumstance.

How will I get my messages?

There are several options for receiving your messages.  We’ll tailor your account to fit your specific needs.  Your messages can be set to a secure app, emailed, texted, faxed, available in our online web portal, called out to you, or you can call in and retrieve them.

For emergency management messages that you instruct Answer United to keep calling until delivered, you can use our secure app, where we can see when you read the message, or we can  send you a text or email that you can simply reply back to.

Our “on-call” personnel are always changing, how does Answer United keep up with these changes?

Simple.  An optional time saving method is to utilize our state of the art web access portal.  This allows you to enter the changes and update your account information on line.  The information is immediately available to our agent stations.

If your system goes down, how can I be assured that my calls will still be answered?

Most answering services and call centers are not prepared for a system failure or disaster recovery.  Most do not have a full-time IT personnel or a backup generation in case of a power outage.  Instead, they rely on outside consultants.  Answer United has a full time IT Department staffed with technicians as well as programmers to ensure that if a problem arises, Answer United will be ready!  In case of a power outage, our backup generations are able to power our call center indefinitely.

What are your rates?

Rates vary depending on your answering service or call center needs, the number of operator minutes used and a variety of other factors.  Our lowest rate plan starts at $49.95.  A small price for 24 hour seven day a week coverage.  For pricing and a custom proposal please schedule a quick demo Answer United to determine the plan that is best.

Are you HIPAA compliant?

Yes, as one of the nation’s leader in the medical answering service business, we are dedicated to providing confidentiality and adhering to all HIPAA privacy rules.