Emergency Call Services
Answer United’s professionally trained agents will handle your calls during an elevator emergency by dispatching the appropriate on-call person. We not only save you time but also meet the needs of the emergency called in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t part of your company. All of our calls are recorded, so you can review everything we say on your behalf. Our elevator answering service is available 24/7 for all of your call center needs.
Contacting your On-Call staff
Answer United offers a custom web based On-Call Scheduler. If you have On-Call personnel that change daily, weekly or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s real-time thereby ensuring the correct person on-call is contacted.
Convenient, Customizable Message Delivery
Flexible message delivery options
Our flexible message delivery options allow you to retrieve your message quickly, in the method that is easiest for you – whether it’s by email, fax, text message, web retrieval, voicemail or live agent. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.
Professionally Trained Agents
Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United’s answering service is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence when your customers call, our agents answer 80% of all calls within the first three rings.