Virtual Call Center Service Features:
Custom On-Screen Scripts
Ensuring that the correct information is conveyed to your customers
Combining our respective expertise, we work with you to draft a customized script that will appear on our agent’s screen when a customer calls us. These scripts ensure that your customers benefit from accurate, prompt, professional service. In addition, we can pop up your website on our agents’ screens to ensure that they have access to the most complete information possible. If your customers request more detailed responses, we will direct them to your cellphone, voicemail, pager, or any other contact method that you specify. This ensures that your customers receive the quickest response to their inquiries.
Web Interaction
Upgrade your web page with real-time interaction
By placing a special icon on your web page, you give visitors the ability to request an “Agent Callback” or launch a real-time “Live Chat” through instant messaging (IM) with one of our trained agents. The website visitor can click a link to request a callback or utilize a message pad to communicate with one of our agents. As soon as the visitor selects an option, our agent is notified by an on-screen pop-up to inform them of the callback or live chat request. There is no additional software required.
Instant Call Messaging & Retrieval
Receive messages instantly and securely
All incoming messages are accurately typed out, thus eliminating the possibility of unreadable messages. With Answer United, you have the flexibility of selecting the mode of communication that you deem most appropriate for retrieving your messages. Stored by our Express Message Retrieval System, these messages can be faxed, emailed, paged, or sent to your cell phone via IM, PDA, SMS, or pager.
Receive Call Reports
Computer-generated time and date stamp reporting
For quality assurance purposes, all calls received by Answer United are recorded and given a computer-generated stamp that indicates the date and time of receipt. We can easily provide a variety of customized reports on a daily, weekly, or monthly basis, depending on your preferences. You can elect to have these reports sent to you through fax, email, or a downloadable file.
As a business, it should be your goal to be there for your clients on the portals that they use so that you can deliver the answers or information that they’re looking for when they need it. For instance, an office worker might not have the time during their workday to call your business by phone, but live chat might work for them. This office worker – and his/her needs – is just as important to serve as the customer that’s able to contact your business via phone.
That’s where Answer United can step up to the plate to deliver for your customers. With a complete portfolio of service offerings designed to improve your firm’s customer service and empower your customers and potential customers with the information that they need, when they need it, we’re a full-service solution and can address some of your firm’s most pressing needs. Contact us today to learn about our virtual assistant offering and all of the other ways we can help take your business to the next level.
Answer United’s Other Value-Added Services
While Answer United’s core service offering remains call answering via phone, we also offer a variety of other value-added services to help take your business to the next level by improving your customer service. Here’s a closer look at the ways we can partner with you:
Contact Answer United Today
Contact us today for more information on our virtual receptionist service and how it can work to help take your business to new heights. We’re standing by and ready to become an extension of your business.
