Features

Answer United is an Experienced, National Leader in Answering Services & Call Center Services

Providing Quality Answering Services and Call Center Solutions

24 Hour Answering Service

A nationwide company, Answer United is one of the most reputable answering services in the industry, providing live telephone answering service, call center services and outsourcing services for over 50 years. With 24×7 live answering services, we currently serve more than 1,200 customers, both locally and nationally, with all services performed in the U.S. – we never outsource services off-shore. Answer United works with clients that range from independent, freelance home offices and small businesses to Fortune 500 companies with large call volumes.

Live Answering Service

Answer United agents perform to a set of strict quality standards We answer 80% of all calls within the first three rings. With our State-of-the-Art, Web-Enabled Equipment, our telephony systems are based on cutting-edge technology, which allows for accuracy and dependable performance day in and day out. Our call centers easily integrate with your website so agents can interact with people visiting your website seamlessly and on-call schedules can be entered, edited, and reviewed in real-time from our website.

Dedicated Agents

Our employee retention rate is one of the highest in the industry

Our wages, benefit program and work environment allow us to attract and retain qualified agents that serve as a seamless connection to your business. Our retention of agents is above average, with several having 15 years or more service. We believe happy, healthy employees appreciate and take pride in their work, which results in a higher quality of service for our customers. Advanced training and coaching keep our dedicated agents on their game.

We have an interactive training program properly training our agents prior to them going online. There is high supervisor to agent ratio, which allows for regular coaching, ensuring quality for our clients. We have a weekly monitoring programs, where agents receive feedback on their work from the previous week – updating agents and management on the services being provided. All calls are also recorded and placed online for easy retrieval and playback of any call.

Bilingual Answering Service

With such a large portion of the population speaking Spanish, it can be difficult to thrive without a bilingual answering service. Answer United’s bilingual answering service provides a seamless connection between your business and your Spanish speaking customers.