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Dental Answering Service | Dentist Answering Service

60 Years Experience Answering Phones for Dental Offices

When patients contact your office, you want them to be met with a courteous and helpful greeting. However, when your office is busy, your employee in turn becomes busy multi-tasking. Handling a surge of calls, along with patients walking into the office and a myriad of other tasks can make it so no one is feeling great about their experience, your employee included! Does this sound like your dental practice? If so, don’t worry, Answer United has the Dental Answering Service experience to help!

HIPAA Compliant Dental Answering Service

Answer United is a HIPAA compliant answering service.  We truly understand the security needs of your patient’s data and know that being a great dental answering service means adhering strictly to HIPAA guidelines.  When it comes to patient’s data and privacy, we understand how critical this is to your dental practice.

After Hours Dental Answering Service

Some offices prefer that we take the calls after-hours for those emergency situations.  For example a patient loses a permanent tooth or has a terrible amount of pain.  In those situations, we can connect the patient to the on-call dentist.  For the after hour calls that are not an emergency, we can take a message and send it to the office via email.

Dental Answering Service With Compassion

One of the most important, often overlooked items is showing compassion.  When a patient calls after hours, it’s usually an urgent situation.  It’s important that a dentist choose an answering service that cares about their patients.  We treat all of our callers needs with the respect and urgency they desire.  Answer United’s team is comprised of agents who understand that professionalism is of the utmost importance.  That’s why we’ve been doing this successfully for over 50 years, winning awards along the way for quality.

If your dental answering service isn’t meeting your needs or if you are a dentist wanting to try an answering service, give Answer United a shot.  Fill out our form below to speak to one of our representatives or schedule a demo conveniently via the website today.

Dental Answering Services from Answer United

If you run a dental office, you know how vital a dentist answering service is to keep your phone lines open and accessible during all times of day and night. From emergency calls to regular appointments and general inquiries about your practice, location, or office hours, your dental phone answering service must handle this traffic.

But the volume of calls you experience daily can be challenging to manage when you’re attending to patients, your secretary needs to take lunch, or you all need to head home. How do you maintain open lines of communication for your clients with a reliable answering service for the dental office? While still keeping to your office hours, giving your employees a lunch break, and taking a vacation day once in a while?

If you feel overwhelmed, you’re not alone! That’s why Answer United is here to partner with your practice with our specialized dentist answering service. With nearly 60 years of experience, we’ve been the go-to dental phone answering service for dental offices nationwide. We understand how to stand in the gaps to ensure seamless communication between you and your patients.

Professional, Compassionate Answering Services

Did you know that not all answering services are created equal? Some services outsource their staff to a country where English isn’t their first language. Others provide very little training to their staff. Finally, some answering services don’t adhere to essential procedures and protocols such as HIPAA compliance.

At Answer United, we’re proud to be a cut above. We provide you with US-based, fully-trained answering service agents who understand how to respond to your patients professionally and compassionately. No matter what your patients need, when they call and Answer United answers, you can be guaranteed that they’ll be greeted cheerfully and promptly. Their questions will be answered and their needs taken care of. We can provide a wide range of answering services to support your practice, such as:

        Scheduling appointments
        Providing answers to questions about your practice
        Taking payment information for services
        Providing emergency call services
        Providing after-hours call services
        Sending messages to the appropriate on-call staff member

This is just a brief look at a few of the many services we can provide to support your practice.

HIPAA Compliant Answering Services

One of the most important aspects of hiring an answering service is ensuring that proper protocol is followed to protect your patients’ information. Your patient’s privacy is our utmost concern, and that’s why we’re proud to say that we are fully HIPAA compliant.

When Answer United handles your patient calls, you never have to worry about their information. It will always be private, safe, and treated confidentially. Our answering service agents are all trained in following HIPAA compliance rules, so no matter who answers the phone, you can be confident knowing that your patients’ personal and medical information is safe and protected.

24/7 Lines of Communication

Do you want to provide current and future patients with more methods to contact you? Perhaps you’d like to open a 24/7 line of communication or a better emergency call line. At Answer United, we can provide solutions to each one of these needs.

Providing multiple methods and lines of communication is essential for keeping patients and gaining new ones. If potential patients can’t get through to your office to find out what types of insurance you take, what your office hours are, or whether you’re accepting new patients, they’re likely to go somewhere else. Instead of losing out on these patients, Answer United can provide you with 24/7 live answering. We’ll pick up no matter the time of day and provide answers to questions about your practice according to the information you provide us.

Providing multiple lines of communication also encourages loyalty and inspires trust among your current patients. Your patients will feel valued, heard, and seen when you make your office available for questions, appointment requests, and emergency needs.

Customizable Answering Service Options with Answer United

At Answer United, we have nearly 60 years of experience providing dental practices with answering services. This wealth of experience gives us a unique ability to partner with your practice and fill the communication gaps. We understand that each dental practice is different, and that’s why we offer customizable answering services.

We’ll work with you to develop a custom script, so we sound just like a member of your office staff when talking with your patients. We can also help you come up with a combination of our services that best helps you stay at the top of your game. Whether you need after-hours live answering, emergency answering services, remote receptionist services, or another service we offer, we’ll help develop a customized solution that works best.

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