Dental Answering Services from Answer United
If you run a dental office, you know how important it is to keep your phone lines open and accessible during all times of day and night. From emergency calls to regular appointments and general inquiries about your practice, location, or office hours, your phone lines get quite a lot of traffic. But the volume of calls you experience on a daily basis can be hard to handle when you’re attending to patients, your secretary needs to take lunch, or you all need to go home for the day.
How do you maintain open lines of communication for your clients while still maintaining your sanity, keeping to your office hours, giving your employees a lunch break, and taking a vacation day once in a while? If you feel like you can’t do it all, you’re right! That’s why Answer United is here to partner with your practice and keep you operational around the clock. We have nearly 60 years of experience providing answering services for dental offices nationwide. We understand how to stand in the gaps to fill in the communication needs you and your patients experience.
Professional, Compassionate Answering Services
Did you know that not all answering services are created equal? Some services outsource their staff to a country where English isn’t their first language. Others provide very little training to their staff. Finally, some answering services don’t adhere to essential procedures and protocols such as HIPAA compliance.
At Answer United, we’re proud to be a cut above. We provide you with US-based, fully-trained answering service agents who understand how to respond to your patients professionally and compassionately. No matter what your patients need, when they call and Answer United answers, you can be guaranteed that they’ll be greeted cheerfully and promptly. Their questions will be answered and their needs taken care of. We can provide a wide range of answering services to support your practice, such as:
– Scheduling appointments
– Providing answers to questions about your practice
– Taking payment information for services
– Providing emergency call services
– Providing after-hours call services
– Sending messages to the appropriate on-call staff member
This is just a brief look at a few of the many services we can provide to support your practice.
HIPAA Compliant Answering Services
One of the most important aspects of hiring an answering service is ensuring that proper protocol is followed to protect your patients’ information. Your patient’s privacy is our utmost concern, and that’s why we’re proud to say that we are fully HIPAA compliant.
When Answer United handles your patient calls, you never have to worry about their information. It will always be private, safe, and treated confidentially. Our answering service agents are all trained in following HIPAA compliance rules, so no matter who answers the phone, you can be confident knowing that your patients’ personal and medical information is safe and protected.
24/7 Lines of Communication
Do you want to provide current and future patients with more methods to contact you? Perhaps you’d like to open a 24/7 line of communication or a better emergency call line. At Answer United, we can provide solutions to each one of these needs.
Providing multiple methods and lines of communication is essential for keeping patients and gaining new ones. If potential patients can’t get through to your office to find out what types of insurance you take, what your office hours are, or whether you’re accepting new patients, they’re likely to go somewhere else. Instead of losing out on these patients, Answer United can provide you with 24/7 live answering. We’ll pick up no matter the time of day and provide answers to questions about your practice according to the information you provide us.
Providing multiple lines of communication also encourages loyalty and inspires trust among your current patients. Your patients will feel valued, heard, and seen when you make your office available for questions, appointment requests, and emergency needs.
Customizable Answering Service Options with Answer United
At Answer United, we have nearly 60 years of experience providing dental practices with answering services. This wealth of experience gives us a unique ability to partner with your practice and fill the communication gaps. We understand that each dental practice is different, and that’s why we offer customizable answering services.
We’ll work with you to develop a custom script, so we sound just like a member of your office staff when talking with your patients. We can also help you come up with a combination of our services that best helps you stay at the top of your game. Whether you need after-hours live answering, emergency answering services, remote receptionist services, or another service we offer, we’ll help develop a customized solution that works best.