Emergency Call Services
Answer United’s professionally trained agents will screen your calls for emergencies from current and potential clients and relay them to you quickly in the manner that works best for you. We can dispatch the on-call maintenance worker or text you directly reducing the potential for property or liability damages. We not only save you time but also meet the needs of your residents in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist. All of our calls are recorded, so you can review everything we say on your behalf. Our plumbers’ answering service is available 24/7 for all of your call center needs.
Appointment requests and service inquiries
Our skilled answering service agents have also been trained to receive calls and emails from potential and current customers, acting as virtual receptionist who will handle your leads in a courteous, professional manner for all of your plumbers answering service needs.
On-Call Web Scheduler
Contacting your On-Call staff
Answer United offers a custom web based On-Call Scheduler for plumbers. If you have On-Call plumbers that change daily, weekly or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s real-time thereby ensuring the correct person on-call is contacted.
Convenient, Customizable Message Delivery
Flexible message delivery options
Our flexible message delivery options allows you to retrieve your message quickly, in the method that is easiest for you – whether it’s by email, fax, text message, web retrieval, voicemail or live agent, which ever your plumbing answering service needs desire. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.
Professionally Trained Agents
Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United Company is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence when your customers call, our agents answer 80% of all calls within the first three rings.