Open 24 Hours, 7 Days A Week

Electrician Answering Service

Electrician Answering Service

As a busy electrician, the last thing you should have to worry about is fielding phone calls.  You have plenty to do in your workday.  From installing new wiring to replacing faulty outlets, reviewing potential projects, signing contracts and interacting with clients on-site, there is plenty to do.  Instead of playing phone tag with customers, let our electrician answering service do the work on your behalf.

Our electrician answering service ensures you don’t miss out on an important conversation with a new client or other party.  We field every single incoming call in a prompt manner.  We can produce the timely and professional customer service assistance.  You can focus on providing elite electrician service to your valued clients.  Choose our team for your electrician answering service, and we will handle the entirety of your incoming calls so you can center your attention on providing the best possible service, retaining your current customers and encouraging them to spread the word about the merits of your electrician business.

The Virtual Receptionist An Electrician Needs

Our electrician answering service’s virtual receptionists provide meaningful value to electricians regardless of the number of years they have been in business or the number of clients they have.  Whether you recently launched a startup or have been in business for decades, you will greatly benefit from our electrician answering service.

Our team takes pride in providing customer service 24 hours a day, 7 days a week, 365 days a year.  Current customers, potential customers and other parties who reach out to your business won’t have any idea the individual answering the phone on behalf of your business is not located at your office.  You can even provide our team with a script including keywords and phrases you would like included in responses.  Our team will follow that script and represent your business in a professional manner.

Timely and Meaningful Customer Assistance

We are well aware of the fact that those who reach out to an electrician often need prompt assistance.  If there is an emergency electrical situation, a power outage, fire hazard or other pressing issue, we will follow the script you provide to us and help your customers coordinate service.  Our electrician answering service also prioritizes the most important phone calls and other methods of outreach so those in desperate need of assistance receive exactly that without waiting any longer than necessary.

Customer Service Designed to Boost Your Bottom Line

Every phone call made to our electrician answering service is an opportunity to either retain or capture more business.  We understand each of these phone calls represents a potential client or one that might remain with your business for additional service calls.  We strive to exceed expectations to the point that your customers feel inspired to recommend your services to friends, family, colleagues and others in the area.

Our team sweats all the small stuff to ensure clients never fall through the cracks.  Every single person who calls your company will be greeted by a warm and friendly voice from a true customer service professional who shares the same values and goals as your business.

Service Beyond Taking Calls

Our electrician answering service does more than pick up the phone.  We screen calls, route calls, capture leads and handle additional administrative tasks.  In fact, our team even goes to the extent of helping your business handle service calls.  This way, you can maintain a focus on your work while out in the field while our virtual receptionists take care of the appointment coordination component of your business.

Our team is trained to take detailed notes during each phone call to capture as much information as possible.  This detail-oriented approach sets the stage for your business to provide timely and effective service that motivates your happy customers to spread the word about the merits of your services.

Delivering Messages Exactly as You Desire

Fielding phone calls and inquiries through the many different channels of communication is only half of the work performed by our team.  The other half is communicating with you and your staff.  Tell us exactly how you would like our team to forward information to you and we will interact with your office in your preferred manner.  Our electrician answering service is willing to call, text, email or even fax messages to you and your team.

Your electrician answering service begins with an initial consultation.  Reach out to us today at 800-937-5900 to find out more about how our electrician answering service will benefit your business.

Professional Electrician’s Answering Service Solutions

Providing Electrician’s with Live Answering Service 24/7

Answer United has been supplying comprehensive telephone answering service solutions to Electricians for over 50 years. Whether you own a small Electrical business or your company has a large staff, Answer United’s live answering service can help with call overflow, appointment scheduling, after hour and weekend coverage and you will save money with our virtual receptionist.

Using Answer United as your Electrician’s answering service solution can help you simplify your responsibilities by taking over many of the tasks that take up your valuable time, while simultaneously saving you money. If callers can’t get through to your office, this will likely lead to complaints or lost business. Our electricians’ answering service aids with managing emergencies as well as day to day responsibilities associated with your office.

Emergency Call Services

Electrician’s emergencies
Answer United’s professionally trained live answering service agents will screen your calls for emergencies from current and potential clients and relay them to you quickly in the manner that works best for you. We can dispatch the on-call electrician or text you directly. We not only save you time but also meet the needs of your customers in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist. All of our calls are recorded, so you can review everything we say on your behalf. Our electricians’ answering service is available 24/7 for all of your call center needs.

Virtual Receptionist

Appointment requests and electrician service inquiries
Our skilled electrician answering service agents have also been trained to receive calls and emails from potential and current customers, acting as virtual assistant who will handle your leads in a courteous, professional manner.

On-Call Web Scheduler

Contacting your On-Call staff
Answer United offers a custom web based On-Call Scheduler. If you have On-Call personnel that change daily, weekly or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s real-time thereby ensuring the correct person on-call is contacted.

Convenient, Customizable Message Delivery

Flexible message delivery options
Our flexible message delivery options allow you to retrieve your message quickly, in the method that is easiest for you – whether it’s by email, fax, text message, web retrieval, voicemail or live agent. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.

Professionally Trained Agents

Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence when your customers call, our agents answer 80% of all calls within the first three rings.

Do you want your business to be perceived as more professional and organized? We are an award-winning, reputable Electrician’s Answering Service and Call Center.

Call us today to learn more.

Our Electrician’s Answering Service is available in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

Blog & News

Accreditations & Memberships

Get Started with Answer United Today! Schedule a Demo Get a Quote