In Times of an Emergency, You Want to Know That You Have a Reliable Partner.
Answering your phones during this critical time is very important. You can rely on Answer United.
Emergencies can strike at any time of the day, any time of the year, and when this happens, you should be prepared. Handling these calls efficiently is a must because the success of your business depends on it. In instances like these, you will require knowledgeable and confident agents who can reassure your clients and let them know you are prepared. Answer United’s Emergency Dispatch Service is what you need when a crisis occurs. We will take charge and help you resolve all issues which your clients are facing. Our agents will deliver information accurately and quickly to your callers.
We will make sure that all your requirements are met while dealing with your callers. Following your criteria and adhering to the protocols you specify, we will collaborate with you until a solution has been sought.
Answer United’s Crisis Communication Services
How does your business react in the face of adversity? What you do can make all the difference when it comes to maintaining trust and transparency with your customers. That’s why, in addition to our emergency dispatch services, we’re also pleased to offer crisis communication services. A natural extension of emergency dispatch, our agents are trained to speak with concerned customers and communicate whatever resolution your firm has determined is acceptable.
If there’s a crisis involving your firm, then your customers are going to want answers. That’s why, in such an event, Answer United is able to offer:
- Clear, concise, accurate, and truthful information.
- Around-the-clock service, so your customers can ensure they’re receiving the information that needs to be shared at all hours of the day.
- Compassion and empathy for any customer that may have been impacted by the incident.
- Consistent messaging from all call agents to ensure that the same information is being communicated to everyone.
We’ll even help take your team through crisis communication practice drills to prepare for such situations so that everyone is better prepared if such an incident were to occur.
We understand that emergency dispatch and crisis communication services may not be fun to think about, but failure to prepare for the worst-case scenario can have devastating short and long-term consequences. When the going gets tough, the tough get going.