Emergency Call Services
Answer United’s professionally trained agents will screen your calls for emergencies from current and potential customers and contact you quickly in the manner that works best for you. We can dispatch the on-call Veterinarian or text you directly. We not only save you time but also meet the needs of your customers in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist. All of our calls are recorded, so you can review everything we say on your behalf. Our veterinary answering service is available 24/7 for all of your call center needs.
Appointment requests and new service inquiries
Our skilled agents have also been trained to receive calls and emails from potential and current customers, acting as virtual assistant who will handle your leads in a courteous, professional manner.
Contacting your On-Call staff
Answer United offers a custom web based On-Call Scheduler for veterinarians. If you have On-Call personnel that change daily, weekly or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s in real-time thereby ensuring the correct veterinarian on-call is contacted.
Convenient, Customizable Message Delivery
Flexible message delivery options
Our flexible message delivery options allow Veterinarians to retrieve your message quickly, in the method that is easiest for you – whether it’s by email, fax, text message, web retrieval, voicemail or live agent. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.
Professionally Trained Agents
Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United’s answering service is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence when your customers call, our agents answer 80% of all calls within the first three rings.