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Veterinary Answering Service

Professional Veterinary Answering Service Solutions

Providing Veterinarian’s with Live Answering Service 24/7

Answer United has been supplying comprehensive telephone answering service solutions to the Veterinary industry for over 50 years. Whether you own a small office or you have a large staff of Veterinarians with demanding needs, Answer United’s live answering service helps with call overflow, appointment scheduling, after hour and weekend coverage, and appointment reminders.

Using Answer United as your veterinary answering service solution can help simplify your responsibilities by taking over many of the tasks that take up your valuable time, while simultaneously saving you money. If callers can’t get through to the veterinarian’s office, this will likely lead to complaints or lost business. Our veterinary answering service aids with managing emergencies as well as day-to-day responsibilities associated with your office.

Pairing Veterinarian Firms with Experienced Agents

Pet owners only want the very best for their animals. After all, pets are more than just four-legged friends – they’re a part of the family. But with that being said, there’s a big difference between something that requires vet care and something that doesn’t – and pet owners may not always get that. That’s why, in addition to scheduling appointments and handling emergencies, a good veterinary answering service also empowers pet owners with information to help them determine if an office visit is necessary or not. And that’s one key way we help you build trust with your clients at Answer United.

Think about it like this: There’s arguably nothing more frustrating for a pet owner than having to take their dog and cat to the vet and pay for an office visit when it isn’t necessary. Our agents are experienced in veterinary care and will help your clients make that determination or explore other possible medications or solutions in some cases.

Emergency Call Services

Veterinary emergencies
Answer United’s professionally trained agents will screen your calls for emergencies from current and potential customers and contact you quickly in the manner that works best for you. We can dispatch the on-call Veterinarian or text you directly. We not only save you time but also meet the needs of your customers in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist. All of our calls are recorded, so you can review everything we say on your behalf. Our veterinary answering service is available 24/7 for all of your call center needs.

Virtual Receptionist

Appointment requests and new service inquiries
Our skilled agents have also been trained to receive calls and emails from potential and current customers, acting as a virtual assistant who will handle your leads in a courteous, professional manner.

On-Call Scheduler

Contacting your On-Call staff
Answer United offers a custom web-based On-Call Scheduler for veterinarians. If you have On-Call personnel that change daily, weekly, or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s in real-time thereby ensuring the correct veterinarian on-call is contacted.

Convenient, Customizable Message Delivery

Flexible message delivery options
Our flexible message delivery options allow Veterinarians to retrieve your message quickly, in the method that is easiest for you – whether it’s by email, fax, text message, web retrieval, voicemail or live agent. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.

The Answer United Difference

In addition to call answering and virtual assistant services, there are a variety of other ways that Answer United can help work as an extension of your veterinary practice. Here’s a look at some of the other services that we offer:

  • After hours call answering
  • Text, email, live chat, and social media direct messaging services
  • Help desk
  • 24-hour call answering
  • Overflow answering
  • Ad response services
  • General customer service

Professionally Trained Agents

Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United’s answering service is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence when your customers call, our agents answer 80% of all calls within the first three rings.

Do you want your business to be perceived as more professional and organized? We are an award-winning, reputable Veterinary Answering Service and Call Center.

Contact Answer United Today

For more information on Answer United’s veterinary emergency answering service and the other ways we can add value to your practice and improve relationships with your customers, contact us today. As an experienced veterinary answering service, we’ll provide the tools to help you take your business to new heights.

Call us today to learn more.

Our Veterinary Answering Service is available in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

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