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Appointment Scheduling

Can You Schedule My Appointments with Customers in My System?  

When you’re looking around for world-class answering services, it’s important to find a company that can do exactly what you need. If they can answer phone calls but they can’t place orders for you, that may be a problem. If they can take after-hours calls but they don’t do emergency dispatch, that could be an issue. And if they can answer customer questions, but they can’t set up appointments, you might find their services severely lacking.

At Answer United, we can provide practically any answering service you need from answering customer questions to placing orders to updating your schedule and setting appointments using your own system. Managing appointments, placing reminder calls, and ensuring your business meetings flow smoothly is one of many answering services that our clients hire us to provide.

Multi-Industry Appointment Scheduling

At Answer United, we work with businesses across a wide range of industries including HVAC, dental, veterinary, medical, home health care, property management, and automotive just to name a few. Thanks to our nearly sixty years of answering service experience, we understand that each business and industry type has a different method for handling appointments and setting up meetings.

We will use your appointment criteria, solicit pre-appointment information, and provide you with necessary and needed information prior to the appointment. Do you want us to solicit information on the reason for the appointment request? We can do that. Would you like us to acquire their account number, former work queries, or detailed service request information? We can do that, too.

No matter what type of protocol you’d like us to use in order to gather information and set up appointments or meetings, Answer United can provide you with these types of answering services.

Crystal Clear Appointment Confirmation

One of the most important pieces of setting up a meeting and letting a company like Answer United manage your scheduling is providing a proper and clear method for confirming the appointments and meetings scheduled on your behalf. At Answer United, we can confirm appointments and send you this confirmation in a variety of ways to make sure you always stay up to date and on the same page with your schedule.

One answering service that many of our clients appreciate is the flawless API integration we use to set up schedules and manage appointments directly in your system. We’ll load up appointments straight into your system, then you can pull up the software you’re used to and get all of your appointments and meetings at a glance.

Around-the-Clock Appointment Scheduling

At Answer United, we know that each business is different. That’s why we offer a variety of customizable answering service solutions such as appointment scheduling on your terms. Do you want Answer United to completely take over your appointment scheduling? We can handle these calls around the clock. Would you like us to take care of after-hours appointment setting? We can do that. Maybe you want us to handle appointment scheduling during specific days such as weekends or holidays. We can do that, too.

We will work with you to come up with a combination of our answering services that meet the needs you experience.

Free Up Your Time by Letting Us Schedule Your Appointments

If you’re trying to schedule all of your own appointments, you might start to feel like your calendar is your taskmaster, rather than your day planner of opportunities. When business owners and managers spend more time scheduling appointments than preparing for the meetings they’ve set up, it’s time to ask for help.

When Answer United takes the task of setting up and managing appointments off your shoulders, we help you exponentially free up time for your own schedule. Find yourself with more time to prepare for meetings, manage your employees, connect with customers and clients, and take care of tasks and to-dos that only you can handle.

Scheduling and setting up meetings should never take so much time that you’re starting to fall behind on other important tasks on your desk. When Answer United partners with your business to provide appointment scheduling and management, we’ll help you get back on track with your own tasks.

Let Answer United provide you with world-class appointment setting and management so you can focus on what matters most – running your business, preparing for key meetings, and keeping on top of the tasks that come across your desk. With nearly sixty years of appointment setting for businesses of all sizes across a wide range of industries, we’ve got what it takes to manage your schedule – no matter how complex it might be.

Put Our Answering and Appointment Scheduling Services to the Test!

Struggling to stay on task? Trying to fit 24 hours of productivity into an eight-hour day is impossible—unless you’re Answer United! Our professional agents are available 24/7. Let our expert answering and appointment scheduling services give you back your time. We offer a full roster of services that will turn your schedule from a taskmaster into a resource.

We’re America’s timely answer to all your appointment scheduling issues. Having earned our reputation with over 50 years of industry experience, we offer next-generation solutions. That’s why we’ve earned praise from businesses both big and small. Because no matter what kind of business you’re in or how many agents you have in the field, Answer United can customize an appointment and scheduling system that addresses your needs—precisely, clearly, and with an emphasis on your convenience.

The Value of Exceptional Customer Service

According to studies, 90 percent of consumers use customer service as a major deciding factor as to whether or not to do business with a company. Furthermore, studies show that nearly 60 percent of consumers are likely to change where they do their business based on poor customer service. Noting this – and how much more expensive it is to invest in earning new customers than it is to retain existing ones – it pays, literally, to offer exceptional customer service.

That’s where Answer United’s appointment scheduling value-added offering can help. If you find that you’re falling behind on the strategies you’ve implemented to retain customers, contact Answer United today to learn more about how we can improve this critical service offering. Customer service can be utilized as a competitive advantage – and it’s too important to ignore. Answer United is an expert at all things call answering, including appointment scheduling. Learn more about the ways we can go to work for you by contacting us today.

Invest in Your Firm’s Success with Answer United

While Answer United’s core offering has been providing call answering services to companies throughout the nation, we also offer a variety of value-added service offerings – and appointment scheduling is just one of them. Here’s a look at some of the other ways that firms have utilized Answer United’s services:

  • Emergency dispatch
  • After hours call center
  • Call overflow answering
  • Email read and responses
  • Order taking
  • Live and automated absentee reporting
  • And more

Explore All the Benefits of Our Answering and Appointment Scheduling Services, OUR:

  • Meticulous Record Keeping Prevents Errors
  • Personal Approach Enhances Customer Satisfaction
  • Agents Respond to Customers During & After Hours
  • Agents Project Professionalism
  • Services Empower your Staff to Focus on other Business Priorities
  • Service is Pay for the Time You Use, Time That Becomes an Investment in Your Success!

We offer all these features:

Award-winning service and day-to-night availability

We manage call overflow as well as after-hours and weekend calls to make appointment scheduling easier than ever.

Online On-Call Management

View, post and change on-call schedules. Our user-friendly system ensures that all calls are answered appropriately. We expertly route calls when and as needed to ensure prompt resolution of issues. We also provide your staff with secure access to the online scheduling system and offer you live agent support for any changes you wish to make.

Timely Direct Messaging

Never miss an urgent message. We ensure delivery of emergency information, using the messaging media that’s most convenient for you, including mobile phone call, text, pager, or Instant Message.

On-Screen Call Scripts and Database Views

Our professionally trained agents work with intelligent on-screen scripting that has been customized to reflect the needs and practices of your business. They also view our continuously updated database. So customers get helpful responses and accurate appointment information.

Rapid Reporting

We record all calls to ensure accuracy and quality. We also assign each call a computer-generated time and date stamp.  So your reports give you a clear and comprehensive picture of on-call performance and customer satisfaction. You decide how frequently you wish to receive reports and choose the delivery method that works best for you.

Schedule the one appointment that will make managing appointments easier. At Answer United, we specialize in freeing hardworking businesses from logistical overwhelm.

When you’ve got a lot on your schedule, don’t do it all yourself. Call Answer United for appointment scheduling service, and take back your time!

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