As an experienced, national leader in answering services, we have what it takes to provide outstanding services to support your business and help you reach new heights, no matter the size of your company. We have nearly six decades of experience providing live answering services, call center services, and outsourcing services for businesses across the nation. One thing you can be sure of – with Answer United, you’ll receive industry-leading expertise, quality services, and thousands of trained agents ready to partner with your business.
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At Answer United, we’re proud to provide industry-leading, state-of-the-art 24/7 answering services. We’re dedicated to ensuring our agents receive the quality training they need to provide you and your customers or clients with the highest quality of services.
As a result of our continued dedication to improving our services, Answer United has received The Association of TeleServices International Award of Excellence for twenty-four years in a row. This is an achievement we don’t take lightly, and we’ll continue to strive for this award each year to come.
No Long-Term Commitments
When you hire Answer United to provide answering services for your business, you don’t have to commit to a long-term contract. We do this because we’re committed to each client we serve. We want you to find the best combination of services that work for your needs. We know answering services and call center services aren’t one-size-fits-all. So, we’ll work with you to come up with a plan that fits.
State of the Art Technology
We use state-of-the-art equipment that seamlessly integrates your website with our systems. Our agents can interact with your customers flawlessly, professionally representing your business without delay.
Our agents are provided with all the information they need to interact with your customers. They can then update you in real-time by sending messages to the appropriate staff member or department via email, text, voicemail, fax, web portal, or page, depending on your preferences.
AU Insight, our web-based dashboard keeps your call information and recordings online for instant accessibility. Access your recordings by date and time for up to twelve months and have the options to keep files for up to six years. Download files to import into your system or for monthly meetings. View statistics in our state-of-the-art dashboard.
50+ Years in Business
Answer United has been providing industry-leading call center and answering services for nearly six decades. The management team has a combined experience of more than 140 years. The owner and leadership team are active in the day-to-day operations. This ensures that the decades of learning and experience continue to get passed down, while new concepts, leading technology, and new ideas get incorporated into Answer United’s best practices.
100% US Based Call Center
We are 100% based in the United States. Calls from your customers and clients will always be answered by someone who speaks English fluently, eliminating common frustrations that callers experience with an outsourced or overseas call center.
Our centers are staffed around the clock from coast to coast, so no matter what time of day or night your customers or clients call, they’ll receive a friendly, helpful agent who is available to take their call, answer questions, troubleshoot problems, or forward urgent messages where they need to go.
24/7 Answering Service
We offer complete 24/7 answering services to further enhance your customer service offerings and help fill in communication gaps that your company experiences. We never go home, take a break, go on vacation, or ask for time off. Thanks to the vast workforce of our dedicated call center agents, you can provide your customers with a 24-hour service line that will always get answered.
Bilingual Answering Service
Answer United also provides bilingual services to reach your customers and clients that might be more comfortable speaking Spanish instead of English. With over 41 million Spanish speakers in the United States, some of your customers would likely prefer this option.
Our bilingual staff is fluent in both Spanish and English, ensuring that each call is handled with the highest level of professionalism, accuracy, and quality.
Answer United Provides Industry-Leading Staff and Infrastructure
To ensure your success, every account is assigned a full-time customer service representative. Any questions you or your customers have will be answered promptly and professionally 100% of the time. You’ll also be glad to know that Answer United enjoys one of the highest staff retention rates in the industry. Our agents enjoy working for us and their satisfaction will shine through in interactions with your customers.
In addition to ensuring the availability of trained agents, we employ full-time engineering staff to ensure systems are up and running around the clock. We provide a solid and secure infrastructure for our telecommunications systems by staying up to date on vendor contracts, regular backups, and industry-leading technology. Even during disasters, we stay online by using battery backups and generators. In short, our staff and our systems are always online and available for your customers.