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Legal Answering Service

Legal Answering Service

Every law firm needs ‘round the clock availability.  If your law office does not have a 24/7 legal answering service or if you are disappointed with your current service, now is the time to make an evolutionary step forward.  Our legal answering service provides comprehensive 24/7 customer service morning, afternoon and night.

Live Answering for Timely Customer Service

Use your mind’s eye to envision a potential client reaching out to your law firm before your doors open or late at night after the attorneys and paralegals have gone home for the night.  Such a phone call would go unanswered unless you had a 24/7 legal answering service in place.

Our legal answering service ensures every single call is answered by a live operator.  We even go to the extent of greeting clients with an introduction specific to your business.  Furthermore, if you would like our professional customer service representatives to follow a script, let us know and we will do exactly that.  We can even weave in key phrases and words tailored to your target clients.

Flexible Legal Answering Service

Our legal answering service is flexible in every sense of the word.  We provide the option of pay as you go pricing, meaning you will strictly pay when our team answers calls on your behalf.  We do not bill for minutes unless you use them.  Furthermore, you will be provided with automatic discounts as call volume increases.

Our service is also flexible in the sense that it delivers messages to you, your attorneys, paralegals and other employees in the manner you select.  If you would like us to reach you through phone, email, text message, fax or another method, simply let us know and we’ll make it happen.

We Ensure Every Call is Fielded

Your law firm will miss out on plenty of business if it doesn’t accept phone calls in the morning or evening hours.  Our legal answering service fields those calls as well as collect calls.  If an attorney is unavailable to connect to a collect call at the time it is received, we will gather all relevant information and forward it for your review.

Recognize the Litany of Benefits of a Legal Answering Service

The benefits of our legal answering service include:

  • Fielding calls without hidden fees
  • 24/7 coverage
  • Billing at the lowest possible rate
  • Discounts for volume calls
  • No additional charges for calls taken on holidays, weekends or after hours

United States Based Answering Service

Choose a legal answering service with experienced customer service professionals right here in the United States.  We refuse to outsource beyond the land of the free and the home of the brave as we recognize those living in foreign nations sometimes struggle to speak with English with eloquence.  Put your faith in our legal answering service and you will rest easy knowing each of your calls is taken by a customer service professional who speaks in an artful, clear and cogent manner.

Fair Pricing

Instead of rounding up to the nearest minute to zap clients for every penny, our legal answering service bills with one second billing.  This approach to billing narrows down phone call lengths to the second for the utmost accuracy.  Our billing approach is designed with clients in mind, ensuring they strictly pay for the time our team invests in fielding phone calls.

Your law firm is free to pay as you go as there is no need to sign a contract.  Though we require that you pay a diminutive base rate on a monthly basis to maintain an active contract status, the rest of the billing does not require a lengthy commitment or contract.  You are free to cancel service at any time.

A Legal Answering Service Tailored to Your Law Firm

The manner in which calls are fielded on behalf of your law firm will be different from that used to take calls for other law firms and businesses.  Meet with our team, delve into the details of how you would like us to interact with your clients and we will handle all calls in accordance with your idiosyncratic specifications.

Our legal answering service is staffed by experienced professionals who know how to speak with law firm clients, attorneys, paralegals, court clerks and other industry personnel with coherency.  We take pride in representing local law firms in the best possible light.

Our Support Extends Beyond Taking Calls

Though much of our legal answering service centers on fielding calls, we have broadened our services to include omni-channel support.  Our team is here to respond to your clients and your law firm personnel through calls, emails, text messages, live chats on the web and even social media.  If you prefer that new clients are immediately patched in to your sales staff or an attorney, we will do exactly that to expedite the prospect’s movement through the sales funnel for timely conversion.

Win and Retain More Business – Answer United Shows You How.

Imagine if you could run your law firm without running yourself ragged. You’d say goodbye to phone tag, yet never miss a client’s call. You’d focus on using your expertise, yet have more time to grow your business.

For over 50 years, some of the most demanding client law firms in the nation have depended on the call center service of Answer United. That’s because our answering service does so much more than taking calls. Our highly trained agents understand the specialized communication needs of the legal profession. So you gain a seamless extension of your in-office staff—24/7 and nationwide.

Practice Law, Instead of Playing Catch-up.

With Answer United, messages are clear, detailed, and accurate. Call transfers are smooth and go to precisely the right person. As for our call scripts, they’re anything but generic. That’s because we work closely with you to craft a script that truly reflects your professional brand, your office policies and procedures, and your specific needs.

Extend Your Efficiency

You’ve got better things to do than plow through email. Our email reading and response service is just one of the many ways that our web services keep you up to date.

Control, Convenience, Choice— It’s All Up to You

Some call center services limit the options for message delivery—their method, their format, take it or leave it. Why settle? At ANSWER UNITED, we believe in working to a higher standard of customer satisfaction. So you can choose from a wide variety of message delivery options, including email, fax, text message, call-in retrieval, live agent reporting, business answering service and more.

Build Up Business, Don’t Get Bogged Down

With Answer United, you’ll never miss a critical call, no matter how busy you are—or even when you need a break. Our agents are trained in everything from meeting day-to-day client requests and scheduling appointments to managing emergencies and handling the most sensitive calls. From our state-of-the art technology to our consummate professionalism, we support the growth of your law firm every step of the way.

Let us represent you, so you can represent your clients. Find out how our award-winning legal answering services can contribute to your success.

Give us a call 800-937-5900 or contact us online now.

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