Government Answering Services with Answer United
Whether you work in or run a government agency, helping others is your primary responsibility. All levels of government carry out the primary task of aiding citizens to ensure this nation runs as smoothly as possible. From the DMV to the Whitehouse, you have a lot on your shoulders as you carry out your daily tasks and responsibilities. The last thing you need is one more to-do item taking up what precious time you have.
Making sure you’re connecting with the people you need to help, you’re able to set appointments, and you can adequately provide the lines of communication necessary for your job is a lot for anyone. That’s why government offices and agencies love partnering with Answer United to provide these types of services.
Customized Answering Services
Answer United has nearly 60 years of experience providing answering services for businesses, government offices, medical care, and industry niches across the nation. We mean it when we say we understand what it takes to provide around-the-clock service you can depend on. We also know what it takes to provide you with the types of customized services that help your office run efficiently.
Each government office requires slightly different answering service needs, and we’re happy to help come up with a solution that meets your needs. What types of customized services do we offer? We can provide you with options such as:
– 24/7 live call answering
– Message taking
– Appointment scheduling
– Receptionist services
– After-hours and emergency call dispatch
In addition to services like these, we’ll help you come up with a custom script, so we’ll answer calls just the way you want us to. With custom scripts, slogans, and phrases, we’ll sound like we’re a receptionist inside your office rather than a call center in Michigan.
We’ll add the professional touch you want to every single interaction with callers, whether they need information about your office hours or they’re calling to follow up on a query or request submitted to your office.
Answering Services You Can Depend On
The public depends on you to keep the nation running smoothly. But who can you depend on to make sure you’re getting every call, text, email, and piece of communication that comes to your office? The answer to that question is Answer United.
With nearly 60 years in business, businesses and government offices of all sizes have learned that they can rely on Answer United to provide excellent quality answering services all year long. We are there for you during office hours, after hours, during holidays, and during weekends. We’re also able to support you and come alongside your office during mass power outages and natural disasters such as floods, hurricanes, earthquakes, and tornadoes.
Answer United has the infrastructure necessary to stay up and running no matter what disaster occurs. We also have power and data backups, so our facility will stay running if something happens where we are. We’ll never lose your data or drop a call when disaster strikes. We’ll be here for you and those you serve, no matter what.
24/7 Reliable Communication
Reliable communication is an absolute must for government offices of any type. That means hiring an answering service that is available when you need them to be. It also means answering service professionals who offer bilingual communication opportunities to reach a greater demographic. At Answer United, we offer bilingual English/Spanish live call answering, web chat, and other services.
We’ve long recognized the need for bilingual answering services, and we are proud to say we have some of the best bilingual staff in the industry. English and Spanish speakers can both call into your office and receive prompt, professional, and courteous assistance from one of our agents in the language that they’re most comfortable with. Offering bilingual services is just one way Answer United seeks to go above and beyond what most answering companies provide.
Maximize Your Efficiency with Answering Services
Answer United can serve your office as a virtual secretary, helping you and those you work with to free up time in your day. You don’t need to worry about scheduling appointments or answering basic questions when Answer United can do that for you. You don’t need to stress over missed calls, messages that pile up, or too-full inbox when our professional answering service agents can pick up every call and keep your inbox clear.
Let Answer United step in and improve the efficiency of your office by taking on administrative tasks like answering the phone, scheduling appointments, and sending you messages. Take the strain of daily tasks off of you and your staff by working with Answer United.