Features:
Award-winning, 24 x 7 registration services
Free up your staff time.
We provide thousands of businesses nationwide with call overflow, after-hours and weekend answering, appointment scheduling and course registration services. With Answer United, your office phone calls are forwarded to our award-winning, quality-trained agents, who will treat your callers in the same professional, courteous manner in which you would answer your own phone.
Online Data Entry
We can use your existing web page or create one for you.
When it’s time to register someone on your behalf, our agents can upload the information directly on your existing web forms or we can work with you to create a back page for our agents to navigate in the most efficient way to process your registrations. This allows you the convenience of immediate data retrieval in real-time through the Internet. In addition, we have generator backup and technical staff is on-call 24-hours-a-day, ensuring we stay online at all times.
Credit-Card Verification & Authorization
Secure services & next day availability.
Processing credit information is very sensitive and must be handled accurately and confidentially. When our agents enter the credit card number, the computer calculates the correct algorithm to insure that it’s a proper card number with a valid expiration date. The number is then masked so that it is only visible for a few seconds. Securing an approval code is done in the background while we are processing the call, and the purchase amount is removed or held from the caller’s account while they are still on the line. You have access to those funds the next business day. If the purchase is not approved, we can request an alternative card or suggest they mail a check.
On-Screen Call Scripts and Database Views
Equipped to help your clients
On-screen call scripting and database viewing are important to accurately ask the right questions in order to register your customers properly. Your custom scripts and schedules pop-up on our agents’ screens when your customers call.
Receive Reports
Computer generated time and date stamp reporting
All calls are recorded and given a computer generated time and date stamp for complete quality assurance. We can easily provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications. These reports can be delivered in different formats including fax, email, or downloadable file.
Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. This is how we’ve earned the reputation for answering 80% of our calls within three rings – providing the nation with the most reliable answering service for more than four decades.
