Step 1 of 5 20% Department(Required)Please Select DepartmentOperations (ex. Agent, Supervisor)SalesInformation Technology/EngineeringAccountingExecutiveOperations Positions(Required)Please Select PositionCall Center AgentAgent SupervisorCustomer ServiceAccount ProgrammerCustomer Service ManagerOperations ManagerSales Positions(Required)Please Select PositionCommunications ConsultantSenior Communications ConsultantSales ManagerBusiness DevelopmentInformation Technology/Engineering Positions(Required)Please Select PositionI.T. AssistantI.T. Programming and DevelopmentI.T. Manager/Vice President, EngineeringAccounting Positions(Required)Please Select PositionAccounting Clerk (Accounts Receivable)Accounting Clerk (Accounts Payable)Accounting Clerk (Human Resources)Controller/Vice President, AccountingExecutive Positions(Required)Please Select PositionPresident/CEO APPLICATION FOR EMPLOYMENT – Call Center Agent Please inform us of any reasonable accommodation needed to perform employment tests or filling out the application. JOB TITLE: Call Center Agent JOB CLASSIFICATION: 1 JOB LOCATION: Kalamazoo, MI GENERAL PURPOSE To provide our clients with quality telephone services in a professional and efficient manner. JOB DESCRIPTION Answer incoming calls and electronic correspondence, listen attentively to the caller, react to the caller’s needs by taking accurate messages, orders, scheduling appointments, handling issues, troubleshooting problems, providing information and relaying information to colleagues, clients and others, via the telephone, or other means. This must be performed in a timely, effective, and accurate manner. Productivity and quality standards require speed, accuracy and adherence to established standards in dealing with callers. ESSENTIAL FUNCTION OF THE JOB Answer calls in an efficient and precise manner Read and act on instructions exactly and swiftly Be able to speak clearly and articulately, with intonation and enthusiasm Accurately type verbal conversation while simultaneously listening to a caller Ability to provide pleasant and congenial conversation under stress Effective data entry and keyboarding skills Ability to make clear, reasoned judgements KEY COMPETENCIES Attendance & Punctuality Analytical Thinking Attention to Detail Being a Quick Study Commitment to Excellence Customer Commitment Dependability Effective Communicator Integrity/Ethical Standards Interpersonal Skills Listening Professionalism Quality Focus Teamwork Work/Life Balance REQUIREMENTS At least 16 years old Ability to work weekends and some holidays Negative drug screening analysis Clear and articulate voice with intonation and enthusiasm ACKNOWLEDGEMENT I acknowledge that I have read and that I understand the Job Description, Essential Functions of the job, Key Competencies and Requirements.Full Legal Name(Required) Job Description for Selected Position Available Upon Request Applicant InformationLast Name(Required) First Name(Required) Middle Name(Required) Address(Required) Street Address City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Home Phone(Required)Cell Phone(Required)Employment Type(Required) Full Time Part Time Email(Required) Date available to start work?Month123456789101112Day12345678910111213141516171819202122232425262728293031Year2025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920Are you legally authorized to work in the United States?(Required) Yes No Are you able to perform the essential functions of the job with or without accommodations?(Required) Yes No Have you ever worked for this company?(Required) Yes No When did you work for this company?(Required) Have you ever been convicted of a felony?(Required) Yes No Please explain felony(Required) How did you hear about this position?(Required) If referred, by whom?(Required) Are you related to anyone who works for Answer United?(Required) Yes No Who are you related to that works for Answer United?(Required) Are you 16 years of age or older?(Required) Yes No List languages spoken besides English EducationDo you have a high school diploma?(Required) Yes No If no high school diploma, please explain(Required) Do you have a GED?(Required) Yes No ReferencesPlease list THREE professional referencesPlease provide THREE (3) references Full Name Relationship Company Phone or Email Address Actions Edit Delete There are no References. Add Reference Maximum number of references reached. Previous EmploymentPlease provide employment history Company Phone Address Job Title Starting Wage ($) Ending Wage ($) Responsibilities Date started employment? Date ended employment? Reason for leaving? May we contact your previous supervisor for a reference? Actions Edit Delete There are no Previous Jobs. Add Previous Job Maximum number of previous jobs reached. Full Legal Name(Required) ResumeUse the Upload Resume button below to upload your resume. This step is optional. Press Continue when complete.Accepted file types: jpg, gif, bmp, jpeg, png, pdf, doc, docx, xls, xlsx, rtf, txt, Max. file size: 50 MB. While applicant is undergoing the interview process, applicant my hear or be told information that is protected under Federal HIPPA laws and information that maybe confidential to Answer United. Therefore we ask all applicants to sign a confidentiality agreement. A confidentiality agreement will ask you not to disclose any information to anyone that you heard or gathered during the interview process. ANSWER UNITED (“Company”) and “APPLICANT” agree as follows: Relationship between the Parties. Company is interviewing Applicant for hire. For purposes of this interview and the interview process, Company may disclose or Applicant may become privy to certain confidential information, protected health information or proprietary information of the Company or its Clients or its Client’s Callers (Confidential Information). Confidential Information, as used in this Agreement, means information disclosed by the Company to Applicant in the course of the interview and interview process and Confidential information is to be broadly defined and includes but is not limited to (i) all information that has or could have commercial value or other utility in the business in which the Company or its clients are engaged or in which the Company or its Clients contemplate engaging; and (ii) all information that, if disclosed without authorization, could be detrimental to the interest of the Company or its clients, whether or not such information is identified as Confidential Information by the Company. By example and without limitation, Confidential Information includes all information heard or listened too while observing other call center employees at work, including protected health information, techniques, processes, formulas, trade secrets, inventions, discoveries, improvements, research and development, test results, specifications, data, know-how, formats marketing plans, business plans, strategies, forecasts, unpublished financial information, budgets, projects, product identities and characteristics, and client customers, and supplier identities, characteristics, agreements, included information gathered from clients and callers. Confidentiality Required. Applicant agrees not at any time, in any fashion, form, or manner, directly or indirectly divulge, disclose, act on, or communicate to any person, firm, or corporation in any manner whatsoever, any information of any kind, nature, or description concerning any matter affecting or relating to the business of Answer United its clients or their callers. Full Legal Name Full Legal Name(Required)
