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Medical Answering Service

Medical Answering Solutions for the Medical Community

Specialized Medical Answering Services, Messaging, and On-Call Management

For over 60 years, Answer United has been a trusted partner for the medical and healthcare industries, delivering professional medical answering service solutions that meet the unique demands of the medical field. Our agents are meticulously trained in medical terminology and emergency protocols, ensuring they handle every call with the urgency, precision, and compassion your patients deserve. Whether it’s managing on-call schedules or providing critical messaging services, we’re here to support your practice with expertise and care.

Our Customizable Medical Answering and Messaging Solutions include:

Value-Added Medical Answering Services

At Answer United, we understand the critical nature of medical communications. That’s why our fully HIPAA-compliant services provide seamless call overflow, after-hours, and weekend answering support to thousands of physicians nationwide. Your office calls are forwarded to our award-winning, highly trained agents, who respond promptly and follow your specific instructions to ensure you’re always connected, no matter where you are.

24/7 Customizable Voice Messaging Services

We will work with you to create a custom script to respond to all patient queries effectively for your practice. Our personalized voicemail and messaging solutions allow patients to request prescription refills, change appointments, inquire about billing/insurance, or check test results- all through predetermined scripts and protocols. Our advanced technology eliminates the typical complexities of frustrating automated prompts, ensuring immediate attention for urgent needs by routing critical calls directly to a live Answer United agent.

Efficient Online On-Call Management

Simplify your on-call scheduling with our secure, web-enabled management system. Physicians and office staff can easily view, update, and manage on-call schedules from any device, anytime. Changes are instantly reflected, ensuring that calls are routed to the correct on-call physician immediately. Our system ensures privacy and real-time updates, making your on-call management effortless and reliable.

Instant, Direct Urgent Messaging

Stay connected with immediate, direct communication for urgent situations. Receive critical reports and messages through the communication channel that works best for you—whether that’s cell phone, SMS, IM, or pager. Our system ensures you’re always in the loop, no matter where you are.

At Answer United, our professionally trained agents are the heartbeat of our medical answering service. With an industry-leading low turnover rate, we’ve built a motivated and consistent team, ensuring every call is handled with care and professionalism.

Leveraging the latest technology, we customize our messaging and dispatch services to meet the demands of your practice. When you choose Answer United, you’re opting for a medical answering service designed to meet and exceed your expectations, offering next-level reliability and support.

We are an award-winning, established Medical Answering Service provider.

Experience the Benefits of Our Award-Winning Medical Answering Service

Choosing to work with a specialized service like ours offers numerous benefits specific to the demands of healthcare practices. Here’s how we can support your practice:

Improving Patient Satisfaction

When patients contact your practice, they need immediate attention, and delaying service or help would be detrimental to your practice’s image. Patients don’t want to leave voicemails or wait for callbacks—they want to speak with someone who can address their concerns right away. Our medical answering service ensures that every patient call is answered promptly, providing real-time support and significantly boosting patient satisfaction.

Eliminating Operational Bottlenecks

Automated systems can be frustrating and inefficient for both patients and staff. It’s important to ensure your patients can reach your practice at any time and get the necessary assistance. Integrating a live answering service eliminates bottlenecks, ensuring that each call is handled by a trained professional who can resolve issues quickly and effectively, making your practice run more smoothly.

24/7 Appointment Scheduling

As a medical practice, your phone lines don’t need to be clogged during peak hours. Our service allows you to schedule patient appointments around the clock, reducing the pressure on your staff and ensuring that your patients can book or change appointments whenever convenient. This keeps your operations flowing smoothly while improving the overall patient experience.

Contact us today to learn how our medical answering service can enhance your practice.

 

How Answer United Can Help Your Medical Operations

As one of the leading call service providers in the United States, Answer United works as a remote extension of your medical practice. Here’s a closer look at how we can add value to your practice:

  • Experienced medical agents: With a generic answering service, your patients may not feel confident about the service they get from your customer service. Answer United’s agents are specifically trained to answer medical calls and inquiries. They know the medical lingo and terminology and undergo continuous training and evaluation to continue to grow and develop as client needs change or different challenges arise.
  • We mix problem-solving and compassion: When patients contact your practice in a time of need or uncertainty, our agents are trained to offer compassionate service as we resolve their problems or connect them with the right professional in your practice who can.
  • Custom 24/7 answering center: Not every patient call requires direct contact with a doctor or healthcare professional. Whether refilling a prescription or canceling an appointment, we can set up a customized answering protocol to handle these requests efficiently. This allows patients to quickly manage their needs without waiting to speak with someone. And when direct assistance is necessary, our skilled agents are always available to provide prompt, personalized support.

FAQs About a Medical Answering Service

Is HIPAA compliance necessary for a medical answering service?

Absolutely. Ensuring that any medical answering service you choose is HIPAA compliant is essential. This guarantees that patient privacy is protected, maintaining confidentiality and trust at all times.

How quickly does your medical answering service respond to patient calls?

Speed is crucial. Ideally, calls should be answered within three rings. At Answer United, over 80% of our calls are responded to within this timeframe, ensuring patients receive prompt attention and care.

Can healthcare professionals have access to call recordings?

Yes, all calls received and initiated by Answer United’s agents are securely stored and can be easily sorted and accessed by healthcare professionals when needed. This ensures accurate record-keeping and quick reference for patient care.

Are you interested in how Answer United can enhance your practice’s efficiency? Call us today at 800-937-5900 for a free quote. Let us help you streamline your operations and improve patient satisfaction.Call Answer United For A Free Quote: 800-937-5900

FAQs

How does your medical answering service ensure quality and accuracy in patient communication?
Our medical answering service agents receive specialized training in medical terminology and customer care to handle patient communications accurately and empathetically. They are also trained to represent your practice professionally, adhering to your specific communication guidelines and ethos.
Can your medical answering service handle appointment scheduling and cancellations?
Yes, our medical answering service includes full management of appointment schedules, including bookings, modifications, and cancellations. We integrate with your existing scheduling software to provide real-time updates and maintain efficiency.

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