Customizable Medical Answering and Messaging Service Solutions include:
Medical Answering Services
Answer United is fully HIPAA compliant.
We provide call overflow, after-hours and weekend answering and messaging services for thousands of physicians across the nation. Your office phone calls are forwarded to Answer United’s award-winning, quality-trained agents, who will answer according to your instructions and contact you wherever you may be.
Customizable Voice Messaging Services
Providing 24/7 conveniences.
Using your custom message scripting, our personalized voicemail and messaging services allow patients the convenience of requesting prescription refills, changing appointments, asking billing/insurance questions and calling for test results 24/7. You can then retrieve your messages anytime, from anywhere, using a secure password. Our advanced technology eliminates the caller frustration of having to navigate through an endless series of prompts. Most importantly, callers requiring immediate attention instantly bypass voicemail, going directly to an Answer United agent.
Online On-Call Management
View, post and change on-call schedules.
Our on-call scheduling system assures that your calls will be promptly directed to the correct on-call physician. Answer United’s privacy protected, secure, web-enabled system makes it easy for your office staff and physicians to view and sort messages and post or change on-call schedules from anywhere, real-time, 24/7. Changes you make to your on-call scheduler are immediately available to our agents.
Instant, Direct Messaging
Urgent text messages reach you instantly.
Receive urgent text messages directly from the hospital and your practice staff by whatever mode of communication is most effective for you, whether it’s through a cell phone, SMS, IM, PDA or pager.