Our Customizable Medical Answering and Messaging Solutions include:
Value-Added Medical Answering Services
At Answer United, we understand the critical nature of medical communications. That’s why our fully HIPAA-compliant services provide seamless call overflow, after-hours, and weekend answering support to thousands of physicians nationwide. Your office calls are forwarded to our award-winning, highly trained agents, who respond promptly and follow your specific instructions to ensure you’re always connected, no matter where you are.
24/7 Customizable Voice Messaging Services
We will work with you to create a custom script to respond to all patient queries effectively for your practice. Our personalized voicemail and messaging solutions allow patients to request prescription refills, change appointments, inquire about billing/insurance, or check test results- all through predetermined scripts and protocols. Our advanced technology eliminates the typical complexities of frustrating automated prompts, ensuring immediate attention for urgent needs by routing critical calls directly to a live Answer United agent.
Efficient Online On-Call Management
Simplify your on-call scheduling with our secure, web-enabled management system. Physicians and office staff can easily view, update, and manage on-call schedules from any device, anytime. Changes are instantly reflected, ensuring that calls are routed to the correct on-call physician immediately. Our system ensures privacy and real-time updates, making your on-call management effortless and reliable.
Instant, Direct Urgent Messaging
Stay connected with immediate, direct communication for urgent situations. Receive critical reports and messages through the communication channel that works best for you—whether that’s cell phone, SMS, IM, or pager. Our system ensures you’re always in the loop, no matter where you are.