When the phone rings, will your business be ready? Every call your business receives is a kind of surprise package—orders to be placed, issues to be resolved, schedules to be managed, and so much more. And some days, just about every kind of call seems to be coming in at once. As your business grows, so does your need to be fully prepared.
You shouldn’t need us to tell you how important quality customer service is to any business. It reflects a firm’s image, values, and perceived care for its customers. It’s so important that research indicates that 90 percent of Americans view customer service as a deciding factor in whether or not they do business with a particular firm. That said, it can pay – quite literally – to invest in your firm’s customer service, and it all starts with the moment that a current or prospective customer places a call into your business.
When it happens, can you count on this call being answered by a courteous, professional representative? Can you ensure that the customer’s needs will be met and questions will be answered? Can you ensure that orders will be fulfilled, appointments will be scheduled and the proper support will be delivered? If you can’t, then it might be time to partner with a firm that can. That’s where Answer United and our inbound call center services can help raise the level of your customer service and meet the always-changing needs of your customers. Our inbound call center services are just one way we can do it.