Help Desk & Customer Service Support

Let Our Professional Agents Answer Your Customers’ Questions for You

Our expert agents provide award-winning, 24/7 help desk, and customer service support

A national leader in the telephone answering, customer service, call center, and help desk industry, Answer United has been providing these services to businesses of all sizes for more than four decades. Available 24/7, our award-winning agents will treat your callers in the same professional, courteous manner in which you would answer your own phone. Keep your customers satisfied by providing a live operator every time they call.

Take Your Customer Service to New Heights

You don’t need us to tell you how important customer service is to earning new business and retaining existing customers. If you’re a small business that’s just starting out and looking to grow, offering exceptional customer service can be the factor that helps establish a competitive advantage. And if you’re an established business that’s looking to maintain its hold of the market share, then you certainly can’t downplay the importance of serving as a key resource for your clientele. With Answer United’s Help Desk offering, it doesn’t matter whether your business is big or small, new or old – it will enhance your level of customer service.

Experience More of the Answer United Difference

A live Help Desk is just one of the value-added offerings that we’re happy to provide for our clients. While our key offering is serving as an answering company and acting as a true extension of your business, one of the key differentiators between Answer United and our competitors is the value we’re able to add to those we work with. Here’s a look at some of those value-added features:

After hours call answering
Overflow call answering
Live and automated absentee reporting
Order taking and appointment management
Email review and response
Emergency dispatch services
Provides a personal approach in dealing with customers after hours
Gives small businesses a larger, more professional image
Frees your staff to do other, more important work
You only pay for the time you use
Ideal for medical practitioners, service companies, sales organizations

Features:

Connecting Your Customers

Cutting-edge technology provides cost-effective results
Answer United works with all major long-distance carriers to determine the best way to route your calls to our center – providing separate local or nationwide 800 numbers – or using your already established telephone number – to take all calls, overflow calls, or after-hour calls. All incoming calls are disbursed to the properly trained agents using our digital automatic call distribution (ACD) system – allowing us to answer multiple, simultaneous calls.

Custom, On-Screen Scripts

Ensures proper information is provided for your customers
We combine our experiences by working with you to compose a custom script that shows up on-screen when your customers call. This ensures that your customers receive prompt, exceptional customer care with accuracy and integrity. We can also pop up your web page on our agent screens when receiving a call for you, ensuring they are equipped with all possible information available. Should your calls need more detailed advice from your staff, we can direct your callers to your voice mail, ensuring them that they will receive prompt attention from a professional who can answer their detailed inquiries.

Web Interaction

Enhance your web page with live interaction
You can integrate an icon on your web page and anyone browsing your website will have the ability to either ask for an “Agent Callback” or have a “Live Chat” with one of our agents through instant messaging (IM) in real-time. Your visitor can then either click a link on your web page to request a callback or they can have a message pad appear to type messages back and forth with our agent. At the same time, your account pops up in front of one of our agents letting them know a call back has been requested or they can instantly start typing messages for a live chat. No additional software is necessary.

Instant Call Messaging & Retrieval

Receive messages instantly and securely
All messages are typed into our computers, eliminating unreadable messages.

We offer the convenience and flexibility of allowing you to choose whichever mode of communication is most effective for you to retrieve your messages. You can obtain your messages from our Express Message Retrieval system, have them faxed, paged, emailed, or even sent to your cell phone via SMS, IM, PDA, or pager.

Receive Call Reports

Computer-generated time and date stamp reporting
All calls are recorded and given a computer-generated time and date stamp for complete quality assurance. We can easily provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications. These reports can be delivered in different formats including fax, email, or a downloadable file.

Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. This is how we’ve earned the reputation for answering 80% of our calls within three rings – providing the nation with the most reliable call answering service for more than four decades.

If you are currently in a relationship with a company that is unable to meet your expectations, the consequences can be devastating.

We are an award-winning, reputable telephone answering and help desk service provider.

Help Desk