Open 24 Hours, 7 Days A Week

24 Hour Telephone Answering Service Experts

24 Hour Answering Service & Call Center Solutions

Business Answering Service

At Answer United we understand, you need a call center that won’t let you down when it comes to meeting the needs of your callers. Whatever the needs of your business, whether it be call overflow solutions, absenteeism management or customer service throughout the course of your busy workday, we are specially equipped to handle the issue.

24/7 Answering Service

Answer United supplies 24 hour answering service solutions to businesses of all sizes, taking/relaying messages, scheduling appointments and/or dispatching calls. We work with a wide array of industries such as: government, HVAC, medical, property management & many more. Our award winning  answering service can simplify your workload by taking over a portion of your calls or all of them.

Emergency Call Services

Business emergencies
Answer United’s professionally trained agents will handle your calls during an emergency by dispatching the appropriate on-call person. We not only save you time but also meet the needs of the emergency called in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t part of your company. All of our calls are recorded, so you can review everything we say on your behalf. Our answering service is available 24/7 for all of your call center needs.

To speak with a friendly, knowledgeable agent who can answer your questions, call 800-937-5900 Integrating 24 hour live answering service could be the best business decision you’ve ever made.

On-Call Scheduler

Contacting your On-Call staff
Answer United offers a custom web based On-Call Scheduler. If you have On-Call personnel that change daily, weekly or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s real-time thereby ensuring the correct person on-call is contacted.

Convenient, Customizable Message Delivery

Flexible message delivery options
Our flexible message delivery options allow you to retrieve your message quickly, in the method that is easiest for you – whether it’s by email, fax, text message, web retrieval, voicemail or live agent. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.

Live, Professionally Trained Agents

Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United’s answering service is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence when your customers call, we constantly view our call metrics aiming to answer as promptly as possible.

Unable to manage your calls?

Have your overflow calls routed to an agent from Answer United to see an increase in sales and a better customer experience that will result in the further growth of your business. Not all telephone answering services are created equal. Take a closer look at our services and you’ll be convinced, our professional agents will fully meet your needs, and that of your callers. We have invested in technology and the training of every live agent we employ, to bring you a better service than you can find any place else. Our prices are affordable and designed to meet a wide range of budgets.

To speak with a friendly, knowledgeable agent who can answer your questions, call 800-937-5900. Integrating 24 hour live answering service could be the best business decision you’ve ever made.
Anyone who has been searching for first-rate telephone answering, business answering and messaging services should contact Answer United today.  As a nationally recognized industry leader for over four decades, we maintain a staff of award-winning telephone agents for call handling services who have been trained to answer calls in a highly professional manner—the same way you would answer your own business phone. We offer a variety of 24/7 telephone answering, small business answering and messaging services, such as absentee reporting and telephone or call overflow, to many types of industries, including the following:

It’s Easy to Retrieve Your Messages:

Email delivery, text delivery, call in, or call out, you choose the easiest message delivery option for you. Answer United can create a customized message delivery service that aligns with your business requirements.

Call us today to learn more about our 24 hour answering service!

Our Answering Service is available in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

FAQs

What does my business stand to gain by using a professional answering service?
Choosing a professional answering service like ours means your business never misses an important call and handles interactions professionally. Our agents are trained to represent your company, helping your customers have a positive telephone experience, boosting customer satisfaction and retention. Outsourcing your call management frees your internal team to focus on core business activities, driving growth and efficiency.
What modern features does your phone answering service offer?
Our phone answering service has features designed to help your business grow. We offer 24/7 live answering, bilingual support, dedicated agents for personalized service, and mass communication capabilities for urgent updates. This robust approach ensures clients receive top-notch service tailored to their operational goals.
Which industries can benefit most from your call answering service?
Our answering service is particularly beneficial for industries where reliable communication is essential, such as healthcare, legal services, & property management. In healthcare, we ensure that patient calls are handled with sensitivity and urgency, crucial for maintaining trust and compliance. Legal firms benefit from our meticulous call management, ensuring client communications are logged and responded to promptly. Our services are versatile enough to be customized for all these industries and more: Churches, Construction, CPA, Dental, Education, Elevator, Energy, Finance, Funeral Home, Government, Home Health Care, HVAC, Insurance, IT, Manufacturing, Oil/Well/Mining, Plumbing, Product/Sales, Real Estate, Restoration, Retail, Transportation, Utilities, Veterinary, Waste Management. Your information-handling protocols and communication requirements are met with Answer United.
What makes Answer United stand out among other answering service companies?
Our deep commitment to delivering industry-specific solutions beyond standard call handling truly sets Answer United apart from other answering service companies. With over six decades of experience, we understand businesses’ challenges and tailor our services to provide fitting solutions. Additionally, our technological suite of solutions is superior to our competitors, offering you better solutions to answer calls.

Our award-winning team of agents is trained to provide top-notch service that reflects your brand’s values, ensuring that every customer interaction is positive. Moreover, our investment in cutting-edge technology allows us to offer features that enhance efficiency and accuracy, such as real-time call reporting and customizable scripts. We don’t just answer your calls; we become a seamless extension of your business, helping you build stronger customer relationships.

How do you manage after-hours business calls?
Our 24/7 call answering service keeps your business connected at all times. We ensure that after-hours calls are handled with the same level of professionalism and care as during business hours. With our dedicated agents on call around the clock, you can rest assured that your customers are always well taken care of, no matter the time of day.

Whether it’s late at night, during weekends, or on holidays, we maintain communication with your customers, providing them with the support they need when needed. This round-the-clock availability enhances customer satisfaction and helps you stay ahead of competitors.

Accreditations & Memberships

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