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Order Taking

Let Our Professional Agents Answer Your Lines and Take Orders for You

Our expert agents provide full-service, 24/7 order processing and fulfillment services

If you’re looking for a professional orders-taking answering service to outsource your order entry, order-taking, processing, and fulfillment responsibilities, look no further. Whether you have a single product, a large e-commerce website, or a full product catalog, Answer United’s professionally-trained agents provide a top-notch phone answering service for order taking.

Supported by cutting-edge technology, they allow for custom design and scripting, real-time credit card verification and processing, and much more. This ensures your customers will receive prompt, exceptional customer care through our orders-taking answering service with accuracy and integrity.

Professional Order Taking Service – At All Hours of the Day

Business these days isn’t confined to the traditional 9 a.m. to 5 p.m. hours of yesterday – and neither should be the window you have to sell products either. These days, it’s important to reach your customers on their time and be available to them when they’re ready to make a purchase. And you just never know when they’re going to be ready to make a purchase.

That’s where Answer United’s around-the-clock 24/7 order-taking service comes to play. Whether it’s 3 a.m. or 3 p.m., our agents are on hand to take orders from your customers and ensure that they’ll receive the service that can help establish competitive advantages for your brand. Don’t let another order go unfulfilled – make sure that you’re working with a partner that’s on call at all hours of the day. That’s what Answer United can do for you.

Our award-winning, 24/7 order taking, order entry, and processing services include:

Custom Scripting

Ensures the proper responses are received
We work with you, combining our experience, to determine the exact data you need to receive and compose a custom screen that will ensure that our agents ask the right questions, in the most efficient manner.  Our award-winning agents for order taking will treat your callers in the same professional, courteous manner in which you would answer your own phone.

On-Screen Call Scripts and Database Views

Equipped to secure your order
On-screen call scripting and database viewing are important to accurately ask the right questions while simultaneously being able to provide product descriptions and specifications.  Availability of inventory, model/SKU, color, size, price, and delivery schedules are readily available to the agent.  We can even scan in a picture of your product or catalog so that the agent can describe the product to the caller.

Online Data Entry

We can use your existing web page or create one for you
When it’s time to take an order on your behalf, our agents can place the order directly on your existing e-commerce web forms or we can work with you to create a back page for our agents to navigate in the most efficient way to process your orders.  This allows you the convenience of immediate data retrieval in real-time through the Internet.  In addition, we have generator backup and technical staff is on-call 24-hours-a-day, ensuring we stay online at all times.

Credit-Card Verification & Authorization

Secure services & next day availability
Processing credit information is very sensitive and must be handled accurately and confidentially.  When our agents enter the credit card number, the computer calculates the correct algorithm to ensure that it’s a proper card number with a valid expiration date.  The number is then masked so that it is only visible for a few seconds.  Securing an approval code is done in the background while we are processing the call, and the purchase amount is removed or held from the caller’s account while they are still on the line.  You have access to those funds the next business day.  If the purchase is not approved, we can request an alternative card or suggest they mail a check.

Import/Export and Print Labels and Reports

Just taking the orders isn’t enough
We can import and export data to and from our system using a variety of file formats including quote comma delimited, fixed length, and DBF.  We can produce mailing labels to ship the order; send follow-up letters, invoices, and inventory pull tickets.  We can also provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications.  This data can be sent directly to you, your fulfillment house, marketing agency or wherever you specify.  Different report formats can be sent to each recipient in any format, including fax, email, or a downloadable file.

Other Answer United Value-Added Services

Answer United’s core service remains partnering with firms as a professional answering service, serving as an extension of your brand to improve your customer service. But we also offer a variety of value-added service offerings, including:

Contact us today to learn more about the value-added offerings that we’re able to provide to our partner firms.

Answer United works with all major long-distance carriers to determine the best way to route your calls to our center – providing separate local or nationwide 800 numbers or using your already established telephone number to take all calls, overflow calls, or after-hour calls.  All incoming calls are handled using our digital automatic call distribution (ACD) system, sending them to the appropriate agent.  Calls can also be directed to automated call screening equipment (voice mail) ensuring the most cost-effective method of processing calls.
If you are currently in a relationship with an order entry and processing service that’s unable to meet your expectations, the consequences can be devastating. We are an award-winning, reputable order-taking, order entry, and processing service provider.

Call us today for more information or for a proposal that meets your specific needs.

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