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Professional Physicians Answering Service Solutions

Providing Doctors with Live Telephone Answering Service 24/7

Answer United is HIPAA compliant and has been supplying comprehensive phone answering service to Physicians for over half a century. Whether you own a small Physician’s Office or you have a large staff of Doctors with demanding needs, Answer United’s live physician answering service helps with call overflow, appointment scheduling, after-hour and weekend coverage, appointment reminders, and Doctor Referral assistance.

Answer United can help you simplify your responsibilities by taking over many of the physician answering service jobs that take up your valuable time while simultaneously saving you money. If callers can’t get through to the doctor’s office, this will likely lead to complaints or lost business. Our Physicians answering service aids with managing emergencies as well as day-to-day responsibilities associated with your office.

Empowering Patients with the Information They Need

Not everything is a medical emergency or requires an office visit. And if your patients don’t have an issue that needs to be addressed in person, then they’re likely not going to want to schedule an office visit. It goes without saying how difficult it can be for a doctor to answer questions or calls as they come in from their patients – and nurses often get overwhelmed too. That’s where it makes sense to partner with Answer United when it comes to patient management.

We pair our agents with the businesses and industries that they’re experienced in, so you can rest assured you’ll have credible, quality representation. After gaining some information, we’re capable of offering advice, suggestions, scheduling appointments, refilling prescriptions or connecting patients with a healthcare professional for further input or information. Let us handle the busy work so that you and your staff can focus more on what you do best!

Emergency Call Services

Patient emergencies
Answer United’s professionally trained agents will screen your calls for emergencies from current and potential clients and relay them to you quickly in the manner that works best for you. We can dispatch the on-call Physician or text you directly. We not only save you time but also meet the needs of your customers in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist. All of our calls are recorded, so you can review everything we say on your behalf. Our doctors answering service is available 24/7 for all of your call center needs.

Virtual Receptionist

Appointment requests and new service inquiries
Our skilled agents have also been trained in medical terms and understand the day to day needs of a doctor’s office. Acting as virtual assistant, our professional, attentive live answering service will make a great impression on all callers.

On-Call Scheduler

Contacting your On-Call staff
Answer United offers a custom web based On-Call Scheduler for Physicians. If you have On-Call personnel that change daily, weekly or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s in real-time thereby ensuring the correct Physician on-call is contacted.

Convenient, Customizable Message Delivery

Flexible message delivery options
Our flexible message delivery options allow Doctors to retrieve your message quickly, in the method that is easiest for you – whether it’s by email, fax, text message, web retrieval, voicemail or live agent. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.

Value-Added Service with Answer United

Answer United has been partnering with firms in the healthcare field ever since our founding – and a big part of the reason for our continued success is how we truly see ourselves as an extension of your operations. As a qualified physician answering service, we offer the following services to cater to your firm’s needs:

Professionally Trained Agents

Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence when your patients call, our agents answer 80% of all calls within the first three rings. Answer United’s agents are also fully HIPAA compliant, maintaining the privacy and confidentiality of client records required by law.

Do you want your business to be perceived as more professional and organized? We are an award-winning, reputable Physicians or Doctor Answering Service, Dental Answering Service and Call Center.

Contact Answer United Today

For more information on the Answer United difference and how we can serve as the ideal extension of your business to improve customer service, streamline efficiency and improve profitability, call us today to learn more

Our Physicians Answering Service is available in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

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