Emergency Call Services
Patient emergencies
Answer United’s professionally trained agents will screen your calls for emergencies from current and potential clients and relay them to you quickly in the manner that works best for you. We can dispatch the on-call Physician or text you directly. We not only save you time but also meet the needs of your customers in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist. All of our calls are recorded, so you can review everything we say on your behalf. Our doctors answering service is available 24/7 for all of your call center needs.
Virtual Receptionist
Appointment requests and new service inquiries
Our skilled agents have also been trained in medical terms and understand the day to day needs of a doctor’s office. Acting as virtual assistant, our professional, attentive live answering service will make a great impression on all callers.
On-Call Scheduler
Contacting your On-Call staff
Answer United offers a custom web based On-Call Scheduler for Physicians. If you have On-Call personnel that change daily, weekly or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s in real-time thereby ensuring the correct Physician on-call is contacted.
Convenient, Customizable Message Delivery
Flexible message delivery options
Our flexible message delivery options allow Doctors to retrieve your message quickly, in the method that is easiest for you – whether it’s by email, fax, text message, web retrieval, voicemail or live agent. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.
Professionally Trained Agents
Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence when your patients call, our agents answer 80% of all calls within the first three rings. Answer United’s agents are also fully HIPAA compliant, maintaining the privacy and confidentiality of client records required by law.
