Email Read And Response Service Features:
Instant, Direct Message Retrieval
Receive messages instantly and securely
We offer the convenience and flexibility of allowing you to choose whichever mode of communication is most effective for you to retrieve your messages. You can call in and obtain your messages from an agent, obtain them from our Express Message Retrieval system, have them faxed, paged, or emailed to a forwarding account – whichever mode of communication is the most effective for you. In addition, urgent messages can be sent directly to your cell phone, SMS, IM, PDA, or pager.
Custom, On-Screen Scripts
Ensures proper information is provided for your customers
We combine our experiences by working with you to compose a custom script that shows up on-screen when your customers email. This ensures that your customers receive prompt, exceptional customer care with accuracy and integrity. Your web page can also pop up so our agents are equipped with all possible information available. Should your emails need more detailed advice from your staff, we can let them know their message has been forwarded on to someone else who can answer their more detailed inquiries.
Receive Email Reports
Computer-generated time and date stamp reporting
All emails are given a computer-generated time and date stamp for complete quality assurance. We can easily provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications. These reports can be delivered in different formats including fax, email, or a downloadable file.
Agent Callback & Live Chat
Enhance your web page with live interaction
You can integrate an icon on your web page and anyone browsing your website will have the ability to either ask for an “Agent Callback” or have a “Live Chat” with one of our agents through instant messaging (IM) in real-time. Your visitor can either click a link on your web page to request a callback or they can have a message pad appear to type messages back and forth with our agent. Your account instantly pops up in front of one of our agents letting them know a call back has been requested or they can instantly start typing messages for a live chat. No additional software is necessary.
Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. This is how we’ve earned the reputation for answering 80% of our calls within three rings – providing the nation with the most reliable email read and response service for more than four decades.