Is Answer United Based in the United States?

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Knowing where your answering service company is located is an important piece of information you should know before you sign on the dotted line. If you value connecting your customers with native English speakers and bilingual Spanish speakers in the United States, the last thing you want to find out is that the answering service company you hired outsources all their calls to another country. So, where is Answer United based?

Answer United is Based in the US

We are proud to be a US-based company! We’ve been in Kalamazoo, Michigan for almost six decades and we wouldn’t dream of moving our operations overseas. At our Michigan location, we have nearly 100 dedicated, hardworking employees that are like family.

Are you considering working with an answering service company that has their call center overseas because the price is a little bit lower? Be warned. The quality of services will not be the same. Hiring a US-based call center may be a bit more expensive, but you’ll receive the expertise, professionalism, and skill of those who speak English as a first language. You’ll partner with bilingual Spanish and English speakers. And you’ll get the satisfaction of knowing that you’re supporting a local business, based in the United States just like you.

Answer United is proud to be based in the US and we plan to keep it that way. We are delighted to hire US employees, support local workers, and help our employees support their families. Is there any better way to do business?

Answer United Offers Fair Wages

We are proud to employ just under 100 employees in Michigan. Even with pressure on wages, we continue to respond to the market and act accordingly. That means we pay our employees a fair and living wage. We pay them well because we know what they are worth. The time, expertise, and professionalism of our answering service experts is invaluable.

If you hire Answer United to provide answering services, you’ll see the world-class difference our employees bring to the table. Your customers will feel valued, respected, heard, and listened to when they interact with our employees. This isn’t always the case at sub-standard call centers.

The difference is in our employees. We value hiring, training, and giving our agents a wage consistent with the value they bring to the table. We want them to enjoy their job and we strive to do our part in making that a reality. To date, we have one of the highest job satisfaction rates in the industry.

Answer United is Family Owned

As opposed to some answering services where the owner or CEO is never seen or heard from, Answer United is a family-owned business. The company was first started by a father-son team. After years of working together, dad stepped down to enjoy his retirement, proudly watching as his son took over.

Today, our president is on-site and in the office daily. He is as much a part of the daily operations at Answer United as every one of our call center agents. We’re proud to have such a hands-on leader who can continue to pass on his father’s wisdom while making changes and innovating for the future of our industry.

In addition to the president, the leadership team brings a combined 140 years of answering service experience, providing you with best-in-class expertise, knowledge, innovation, and solutions for all your answering service needs.

Answer United is All About Quality

At many sub-par call centers, the phone is answered by someone with a thick accent outside of the United States. This frustrates callers because the person who answers the phone is difficult to understand. Simple questions can turn into long conversations that lead nowhere because both parties struggle to communicate. That will never happen with Answer United.

Answer United is focused on providing excellent quality answering services based in the United States with agents who speak English as a first language. Our bilingual Spanish/English staff speak both fluently, so you’ll never have to wonder if our agents can handle your customers’ calls.

Phones typically get picked up in the space of three rings, your customers are never placed on hold, and every caller is treated with professionalism, courtesy, and respect. Your customers are our number one priority, and we’re dedicated to making you look good when speaking to them on your behalf.

Answer United offers a wide range of answering service solutions to solve your communication needs and stand in the gap so you can focus on what matters most – running your business. We’ll help solve your communication problems, increase customer satisfaction, and keep your business operating around the clock, all from Kalamazoo, Michigan.