How to Select the Best Legal Answering Service

Running a law firm is enough work without the added tasks of answering the phone, returning calls, listening to messages, keeping your inbox clean and organized, and keeping track of reach-outs, call-backs, and the many other tasks that come across your desk. How can you grow your firm, focus on client cases, and perform needed research, and close cases if you can’t keep track of the number of calls coming in, appointment requests, meetings that get rescheduled, and other issues that keep you from your primary focus as a lawyer?

The answer is much simpler than you think and we at Answer United have the custom Legal Answering Service solutions you need to succeed. We have over five decades of experience providing legal offices with much-needed answering services to keep their business flowing smoothly, reduce communication jambs, and help them stay on track to growth and success.

Request Specialized Communication Solutions for Your Needs

No two businesses are the same, and that’s why Answer United specializes in providing custom communications solutions to each of our clients. When we partner with you, we become an extension of your in-office staff, freeing you and your employees to focus on the things that matter most – practicing law.

No matter where you’re located or where a client is based, if they call your number a member of our answering service staff will pick up. That means we answer on your behalf during the day or night, when you’re away on vacation or in the courtroom. You don’t have to pick up the phone to keep your business running smoothly when Answer United agents can answer the calls for you.

Depending on your needs, we can provide you with services including:

        24/7 Live Call Answering
        Appointment Scheduling
        Email Reading and Response
        Message Delivery Systems
        Customizable Answering Services

That’s just a small look at a few of the services we can provide. We will tailor our services based on your needs, requests, and customization requirements to make sure you get the most out of our partnership.

Enjoy Complete Control, Convenience, and Choice

Some answering services lock you in to their way of doing things – their messaging system, their reporting format, their dialogue options. At Answer United, we believe that our customers should have complete control over the choices for their answering services. That means you can opt for messages to be delivered using whatever method you prefer. We can deliver messages to you or a designated staff member through:

        Web Portal
        Live Agent

As an answering service with decades of experience, we work hard to make things easier for you, not more complicated. We partner with you to help your business flow better, help you manage tasks, and keep you at the top of your game.

Provide 24/7 Customer Service for Your Valued Clients

Your clients need to know that you’re available whether you’re in the office or not. But you need to go home, spend time with your family, eat, and sleep. So, can these two seemingly incompatible needs both get met? By hiring a legal answering service like Answer United.

When we provide you with legal answering services, we can work for you around the clock. We’ll never quit, take a sick day, go on vacation, or close for the night. That means we’re always on and representing your law office.

You have the option to provide clients and potential clients with a wide variety of ways to contact you. Do you want to provide 24/7 live call answering and message forwarding for urgent calls? We can provide that. Would you like to provide a webchat option for potential clients as they’re browsing your website? We can do that, too. Perhaps you’d like to set up an intuitive automated system for after-hours calls. Answer United can set that up for you, too.

If you have a communications need, Answer United has the custom legal answering service solutions that work.

Take Advantage of Expert Legal Answering Service Professionals

At Answer United, each of our answering service agents receives in-depth training. As a result, your clients’ calls are always be answered promptly and professionally. They receive the help they need from courteous agents that make them feel valued. We know how important respect is, and we make it a point to ensure each caller feels respected and heard.

Whether someone calls in to request a meeting change, an appointment, or has an urgent need, they’ll be treated with professionalism. Our answering service agents strive to represent our clients well, so each interaction fosters a sense of trust.

Cultivating a sense of respect and trust between your company and your clients is a service you can’t price tag on. However, at Answer United, it comes standard.