The Leader in Outsourced Illinois Answering Services and Call Center Solutions

Answer United: Providing Premier Answering Services for Illinois Businesses

Businesses all over Illinois are ramping up their customer service game by providing 24/7 access to their business phone lines, intuitive voicemail systems, live web chat, and even instant messaging connections that provide for an increase in customer satisfaction across the board. Unfortunately, businesses that don’t start adjusting their customer communication offerings might find themselves getting left behind in the race to gain more customers, clients, and business partners. Don’t let your Illinois business, no matter the size, fall behind!

With Answer United, you can provide the best in customer service, multiple lines of communication, and expand your customer service offerings all without breaking the bank. Think it sounds too good to be true? Think again!

Boost Your Customer Service Offerings with Answer United in Illinois

Have you wished you could offer your customers more ways to get in contact with your business? Do you cringe when complaints are posted online because you don’t have a good method for handling them in-house? Would you like to provide a voicemail system to take care of common requests or submissions? Perhaps you want to reach your customers who need to contact you after hours, on holidays, or when they’re browsing your website.

Answer United specializes in providing exactly these types of answering service solutions to businesses across Illinois and the United States. We train our answering service professionals to provide the kind of service you would provide if you were answering the phone or writing emails. We work hard to sound like you, provide positive solutions no matter the need, and give your customers the option of talking with a live person they can understand no matter the time of day.

We can provide your business with services such as:

        Live 24/7 answering services
        Live web chat
        Help desk services
        Email reading and response
        Order entry
        Event registration

These are some of the most common answering service solutions we provide to Illinois businesses of all shapes and sizes. If you want to boost your customer service offerings, we’re here to make that happen.

Customizable Answering Services for Illinois Businesses

Every business is unique and that means each business comes with unique challenges. The answering service solutions that work for one business might not provide enough coverage for another business. The robust plan that one company employs may be overkill for another.

It’s for this reason that Answer United works with each Illinois business to come up with a customized plan that meets the needs you have. We can help you determine whether a voicemail system is sufficient or whether live call answering would best suit your needs. We can help you figure out if you need 24/7 coverage or whether telephone overflow services would work better during a few key hours of the day. We’re here for you and we’ll help you come up with the best solutions possible.

Answer United will also work with you to develop a custom script so our answering service professionals sound just like members of your team when your customers call in. When your customers feel like they’re talking with a person in your office, they feel valued and appreciated. This helps increase customer satisfaction. It also boosts a sense of loyalty, creating customers who feel confident in your business’s ability to meet their needs and solve their problems.

Medical Answering Services for Illinois Practices

At Answer United, we understand how critical it is for your Illinois medical practice to have quality answering services. We have over 50 years of experience working with medical practices from hospitals to family practitioners to dentistry and chiropractor’s offices. All our medical answering services are HIPAA compliant and professional.

We offer several solutions for medical practices including an intuitive voicemail system for patients to submit requests for or listen to their lab results, request prescription refills, or schedule appointments. We can also provide live call answering to perform the same duties as your in-office secretarial staff.

If you need on-call physician management, we can also set that up. With our on-call physician program, you can update or change the on-call schedule no matter where you are. Then, when our professionals answer the on-call phone line, they can relay calls and messages to the correct on-call physician using whatever messaging system you prefer. We can deliver messages to your on-call staff via a live call, text, instant message, PDA, or pager.

Answering Services for All Businesses with Answer United

Answer United is proud to work with Illinois businesses of all shapes and sizes to provide world-class solutions to customer communication needs. No matter where you find a communication gap, we can provide the solution that positions your company to be at the top of your industry for customer satisfaction.

About Answer United’s Answering Service & Call Center in Illinois

At Answer United understand the fact that the first contact many customers have with a business is often over a phone call. It is imperative to create a great first impression. While we have all the technology that is required for top of the line answering service in Illinois and call center service in Illinois, we know that there is really no substitute for a warm, polite and friendly voice on a phone call to make callers feel welcome!

Answer United’s business answering service in Illinois and call center service in Illinois is taken to higher levels through our caring and attentive staff members who will assist you with the service of the type that you are expecting designed within varying budgets to suit various businesses.

Our staff is always courteous, friendly and professional and truly embodies the principal of live answer support being second to none when it comes to answering services and call center services.

Businesses shine and customers are happy when they are greeted by the warm and friendly voice of a knowledgeable agent who is always ready to assist. We give you the guarantee of customer service calls at all times of the day and night, thus helping you build up your business brand image through the provision of responsive and reliable live caller assistance.

All our voice agents are based in the US and trained professionally. They are also carefully and consistently tested and monitored for the delivery of top class customer service experiences in every interaction with existing and potential customers of any business.

Our cutting edge technology used in our call centers assists in resolving every possible arising circumstance. We make it our mission to solve all your customer service challenges by understanding every aspect of your business and organization.

Our focus while providing the best of answering service in Illinois and call center service in Illinois is on personal service, highest quality and minutest attention to detail. Our employees work in tandem with your business to put in quality hours and achieve amazing results.

Businesses and professionals in Illinois and across the country opt for the amazing answering services provided by Answer United’s team of always on call management and experienced operators.

Business owner’s can also take advantage of our state of the art equipment and high levels of personalized service that can help you take your business to the next level of excellence!

Choose from a range of fully customizable options for all our services from live answering services to call center services like voicemail and text messaging services or a potential combination of all to best suit your business needs.

If you are looking for a great service at a great price, do not hesitate! Call us now!

Here are some of the cities we serve:

Contact us today at 800-937-5900 for a free analysis of your answering service, call center or outsourcing needs in Illinois.