Answer United: Award-Winning, Virtual, 24-Hour Call Center Service Providers
Answer United is proud to serve businesses across the nation with industry-leading 24-hour call center services. With nearly six decades of experience, we know what it takes to provide the type of quality and professionalism to help your business succeed. Our award-winning agents provide top-notch 24-hour call center services for businesses from independent freelancers and small mom-and-pop businesses to Fortune 500 companies. With all of this going for us, what can we do for you?
At Answer United, we combine everything you want from virtual, 24-hour call center service providers with the features of the best answering services, providing you with the best of both worlds. When you bring us onto your team, you don’t have to choose between one set of services or the other. We offer all services in-house, provided by fully trained agents who professionally handle each call they receive.
Our industry-leading technology allows our agents to seamlessly interface with your customers. They can take orders, receive messages to forward to your preferred department or on-call staff member, schedule appointments, and more by using our web-based interface.
You, too, will benefit from this technology as you can receive or retrieve messages at any time using our system. We can send messages using your preferred delivery methods such as web portal, text, voicemail, live call, fax, or page. You can also retrieve recorded calls and messages using our web portal any time to review customer needs, check information, and follow up.
What to Expect from our Virtual, 24-hour, Call Center Service Providers
Our call center services are everything your business needs to successfully thrive in a fast-paced and competitive environment. We offer services such as:
– Automated Absentee Services
– Appointment Scheduling
– Order Taking
– Email Reading and Response
– Help Desk Services
– Event Registration
– Receptionist Services
– And more!
No matter where your communication needs are lacking, or where you experience a blockage in the flow of your daily business operations, Answer United has the answer with our virtual, 24-hour call center service providers.
Trained and Qualified Agents
Each of our agents is given industry-leading training to ensure their capability to professionally handle each call they answer. Your customers will never be placed on hold, and they’ll always be attended to by a friendly, helpful professional.
If you need medical answering services, you’ll be pleased to know that our medical call center services are HIPAA compliant. You can rest easy knowing that your patients’ and clients’ information will always remain safe, secure, and private when we handle your calls.
We emphasize training and the creation of a quality work environment for our agents. As a result, we have one of the highest retention rates in the industry, with many agents staying with us for around three years or longer. Several employees have been with us for 15 years!
Happy, qualified agents who enjoy their job result in your customers being answered by a professional who is pleased to help, answers calls professionally, and represents your business or company well.
Customizable Virtual 24-Hour Call Center Service Providers
At Answer United, we know that each business is different, and that’s why we offer completely customizable call center services. We’ll work with you to determine which of our services will best help your business and provide you with the help you need. We’ll never lock you into a long-term contract, and we’ll constantly strive to provide customizations that further benefit you and serve your purposes in hiring us.
We are pleased to provide each business with a dedicated agent, one-on-one training, and dedicated support to ensure our partnership works well. No matter what types of call center services you require, we can put together a plan that serves your needs.
Enjoy choosing from services like these, and more.
Website order support: Our agents can take and process orders for your customers online or over the phone.
Appointment setting: We can help manage your calendar, set appointments, reschedule appointments, and keep your meetings flowing so you can attend them, rather than worry about scheduling.
Virtual receptionist services: Our agents can handle incoming phone calls, emails, web-based inquires, and more.
Absentee reporting: Take the burden of handling absentee calls off your HR department and let us do it for you. We’ll even provide regular data reports so you can analyze trends in employee call-offs.
Email reading and response: Keep your inbox clean by using us to read and respond to customer inquiries via email. You’ll have a track record of every email and can always follow up later on, as well.
Inquire about all of our other call center services, such as:
- Help Desk
- Literature Request Line
- Seminar and Event Registration
- Light Fulfillment
- Dealer Locating
- Insurance Claims
- Lead Generation
- Data Management
We will also work with you to create customized scripts, so we greet customers just how you’d like us to. By using custom scripts, our agents can sound like a member of your staff when they greet your calling customers. This helps inspire confidence and trust, further building relationships between customers and your business or company.