5 Things You Didn’t Know about our Call Center

This entry was posted in Answering Services, Call Center Service by .

Everyone loves a good list, so we thought we would share a five fun facts you didn’t know about Answer United’s call center and answering service.

Answer United is Over 50 Years Old & Our Leadership Team Has a Combined 130+ Years of Call Center Experience

In our opinion, experience matters.  It helps to prevent errors on accounts.  It helps drive efficiencies.  Experience means peace of mind for our customers that we know how to solve their problem.  It means we’ve solved a problem like theirs before.  This experience shows in the way we onboard clients.  It shows with our impeccable client retention ratio.  Mostly though, we are happy that our leaders like working here so much!

Answer United is based in the United States, a US based Call Center

These days, there are so many call centers based abroad, so it’s refreshing to know we are based right here in the United States.  Our headquarters is in Kalamazoo, Michigan to be precise, however, we employ folks all across the United States.  So if you’re seeking a US based call center, we got you covered!

Answer United Works with About 100 Different Industries for Call Center / Answering Service Work

We quickly understand the needs of a business and adapt our services to suit the business’s needs.  We set up your answering service or call center services nimbly and with ease.  Our call center technology allows customization which enables us to appear as a seamless part of your business.

Answer United Has Won the ATSI Award for Quality for Over 20 Years

The ATSI Award of Excellence is an award given to call centers based on their ability to do their job exceptionally well.  We are extraordinarily proud to have earned this award one of the most times ever amongst our peers.  This repeated winning shows our dedication to quality; we care a whole lot about doing the job right and it shows.

We Have Some of the Most Cutting Edge Telephone / Texting Technology Out There

Our systems get the job done efficiently and correctly because they are some of the most advanced in the industry.  We always utilize the most innovative technology available.  Additionally, we build out add on features constantly to address the unique needs of our customers.  To us, that means better service for our customers.  To make sure it all works, our in-house tech support team is available 24/7 to support any IT issues that arise.  We get that the technology you use needs to work all of the time in order to support your customers.