Searching for the right property management answering service is never easy. You need a company you can rely on to meet the tough standards of your industry, and provide callers with the same quality of service they would expect to receive if you were answering your own phone. Answer United has been supplying property management answering service and messaging solutions to the industry for more than 4 decades, and knows what it takes to get the job done.
Managers of apartment complexes, multi family homes and condominiums understand that every missed call is a missed opportunity to meet the needs of the resident or to fill a vacancy. Answer United knows that managing properties is a 24 hour a day job. They're trained agents can help simplify your responsibilities by handling the time-consuming task without adding to your costs.
Frustrated customers and residents can cause you to lose business. If you are unavailable or out of the office, potential and current residence will not understand. Answer United does- and can meet your needs with a property management answering service that goes above and beyond the scope of what you are able to provide your clients. They can assist in managing emergencies and fulfilling daily office responsibilities including unit inquiries to allow you to quickly fill in vacancies.
Take a look at some of the services professional property management answering service can provide for you:
Professionally trained agents from Answer United are able to screen calls for maintenance emergencies and relay them to the right person quickly, according to your preferences, including plumbing emergency, lockouts, and pest problems. Agents can dispatch the call to an on-call maintenance worker or text you directly, helping to reduce the potential for property or liability damages.
A professional property management answering service can save you time and meet the needs of your residents in a prompt, professional manner. Agents will use your custom script developed with your personal input, so your callers will never know they are speaking with an agent in another location. Since calls are recorded you can review them at your convenience.
- Answer United’s property management answering service includes the ability to manage appointment requests, application submissions, and unit inquiries. Their virtual leasing agents for your property are trained to receive calls and emails from interested residents, handling your leads in a courteous, professional manner. Attracting new residents is essential in maintaining a strong community. Answer United’s agents will use your property management software to inform prospective residents of the property amenities and available units.
You can rest assured that Answer United’s agents are professionally trained, many of them having been with the company for more than 15 years. Answer United’s turnover rate is among the lowest in the industry. There are real estate financing agents are proud of that record, and are able to answer 80% of their calls within the first three rings.
Let Answer United free up more of your time with professional property management answering service solutions that can truly meet your needs. To learn more, call a specialist from Answer United at 800-937-5900.