Does your business need a live answering service? With Answer United, you can deliver better answering service to your customers and increase your client base. Make sure your clients are being treated like the valuable customers they are.
It’s estimated that 8 out of 10 companies focused on improving their customer experience take the lead over the competition. Today’s customers are looking to spend their money on goods and services from companies that offer the customer experience they’re looking for. Too many businesses lose potential customers by sending them to voicemail or routing them through a phone tree. Yet there’s a simple solution; live answering service ensures that this does not happen.
When your customers hang up the phone, are they fully satisfied, or do they leave frustrated? Did they obtain the answers or information they were looking for, or did they get the runaround and leave with a poor impression of your business in their mind? Let Answer United’s live agents manage all of your consumer affairs over the phone. As agents who are focused on the core aspects of your business, they are dedicated to providing world-class answering service to meet the needs of every caller.
When you sign up for answering service with Answer United, your callers will be greeted with a warm, friendly voice, in the same manner your own staff would greet them; and just as if someone from your own company had picked up on the call, Answer United’s agents will deliver a stellar experience to your callers, ensuring their issues are resolved before hanging up.
Your incoming calls will be routed to the first agent that is available from Answer United. When their phones ring, your company’s relevant information will come up on their screen before the call is even answered, giving them time to prepare to take your call. Answering service agents from Answer United receive extensive training to ensure that they can accomplish the goals of your company.
Check out some of the extensive features offered by Answer United’s live answering service:
- Your company will experience an increase in call response time, as most calls are taken within the first 3 rings.
- Your callers will never be put on hold- Answer United’s agents know they are too important to your company; wait times for callers are close to zero.
- Competent and professional agents address your customers’ needs and provide them with effective solutions.
- Calls can be recorded for future reference.
- Custom Scripting for all accounts, so agents can represent your company in the way you expect them to.
Investing in live answering service will decrease your operational expenses, freeing up your employees to better do the jobs that they do best. Operational expenses should be kept as low as possible. If you’re having to recruit employees from other areas of your company to answer phones during busy hours it’s time to make a change.
Best of all, when you outsource your calls to Answer United, there is no equipment to purchase and no installation of complex equipment. Their live answering service will work remotely and virtually, meeting every need.
Why not get started now? You have everything to gain from offering your customers exceptional phone service that will outshine your competitors. Make sure a smiling voice greets your potential customers, with live answering service that will put a smile on their face as well. Call Answer United at 800-937-5900.