Does your business need a live answering service? Now you can deliver better answering service to your customers and grow your business! Make sure your clients are being treated like the valuable customers they are.
It’s estimated that about 80% of companies that offer strong customer service overshadow their competitors. Today’s customers are looking to spend their money on goods and services from companies that offer the customer experience they’re looking for. Many businesses lose potential customers when they route them through a phone tree or voicemail. The solution to this problem is simple; live answering service ensures that this does not happen.
Are your customers happy when they hang up the phone, or are they frustrated? Did they obtain the answers or information they were looking for, or did they get the runaround and leave you with a poor impression of your business in their mind? Let Answer United’s live agents take care of your customers and address their concerns. They’re focused on the core aspects of your business and will provide world-class answering service to meet the needs of every caller.
Your calls will be answered quickly and politely. Answer United will greet your customers with a smiling voice, warmth and friendliness, just as you would want them to. Your customers have a great impression of your business, but will also experience satisfaction because all of their questions will be answered and their issues will be resolved before they hang up, just as if someone from your own company had taken the call.
When a call comes in to your company it will be routed to the first agent that is available from Answer United. All of your company’s relevant information will come up on their screen before the call is even answered so the agents can do their job well. Answering service agents receive extensive training to ensure that they can accomplish their tasks for your company; they are competent, professional and capable of delivering the performance expected of them.
Take a look at some of the extensive features offered by Answer United’s live answering service:
- Answer United answers most of the calls within the first three rings, providing you with increased response times.
- Answer United’s waiting times are close to zero, and your valuable customers will never be put on hold.
- Competent and professional agents address your customers’ needs and provide them with effective solutions.
- Calls can be recorded for future reference.
- Custom Scripting for all accounts, so agents can represent your company in the way you expect them to.
Investing in live answering service will decrease your operational expenses, freeing up your employees to better do the jobs that they do best. Operational expenses should be kept as low as possible. If you’re having to recruit employees from other areas of your company to answer phones during busy hours it’s time to make a change.
Best of all, when you outsource your calls to Answer United, there is no equipment to purchase and no installation of complex equipment. Their live answering service will work remotely and virtually, meeting every need.
Why not get started now? You have everything to gain from offering your customers exceptional phone service that will outshine your competitors. Make sure a smiling voice greets your potential customers, with live answering service that will put a smile on their face as well. Call Answer United at 800-937-5900.