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Why Choose Answer United?

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INDUSTRIES

Your Call Center Solution

Providing Call Center, Telephone Answering and Virtual Receptionist Services

Answer United is a nationwide answering service and call center, offering professionally trained agents ready to answer calls 24/7. We are a leader in the call center industry and have been providing service to hundreds of business for over 45 years.

Answering Service

ANSWERING SERVICE

Call Center

CALL CENTER

Choosing Answer United as your telephone answering service is a cost effective option for your business. Our well trained agents are available 24/7. We handle your calls based on your specifications using custom scripting. Let us enhance your ability to attract new clients while keeping your current customers happy. Read more…

 

Answer United has earned a reputation for being a leader in the call center industry. Our award winning, state-of-the art call center features web based agents. We take pride in custom building each account to our clients' specifications. Our call center agents are well trained and provided a professional image for your company. Read more…
Appointment and Event Scheduling

APPOINTMENT / EVENT SCHEDULING

Help Desk

HELP DESK

We offer a unique scheduling calendar that is web based and can be utilized by both your office and our call center to schedule appointments or events. Use it as your day planner or let us schedule your appointments and fill your time slots. We can populate multiple class rooms, training sessions, or seminars; we can even send welcome letters and e-mail reminders to participants. Read more...

 

Answer United can offer your customer base 24/7 routine or technical help desk support. Outsourcing this function will give you more flexibility to focus on your core business while giving your customers a knowledgeable and satisfying help desk experience. Our level 1 and 2 help desk services are comprehensive including technical support, password resetting, remote system monitoring, and trouble ticket sourcing. Read more...
Order Taking

ORDER TAKING

Virtual Receptionist

VIRTUAL RECEPTIONIST

Our skilled and experienced agents can quickly take your orders. We can utilize your website or we will customize a site on our internal order entry software. Either way our detailed scripting ensures the proper information is gathered. Answer United can also add web chat to your website and help increase your sales! Read more… Using Answer United as your virtual receptionist creates a seamless extension of your business and frees your staff to focus on your core business. Our polite receptionists are able to greet your callers, take accurate messages and route or transfer calls. Read more…

 

 

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TELEPHONE ANSWERING SERVICE

When you hope to run a successful business, one of the things that require your attention is your customer service and telephone answering. In order to keep things running smoothly, you need to make sure that all of your calls are answered. If clients reach an engaged signal or run through to voicemail you could be damaging your business’ valuable reputation.

You might think that telephone answering can’t possibly have such a huge effect on your business, but we’re here to tell you that you’re wrong. Communication plays a large role in the outside perception of your business and if just a few calls slip through, you will soon realize that word of mouth becomes a huge issue. Dissatisfied clients are bound to spread the word that your business is sloppy and your customer services are substandard; this will soon become a problem you will struggle to recover from. Why let this happen if you can employ an answering service to make all your problems disappear.

Answer United takes the concept of “inbound call center” to a whole new level. Answer United's answering service offers companies around the country the opportunity to improve their customer satisfaction levels by staggering amounts.

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ANSWER UNITED – ANSWERING SERVICE AT ITS BEST

Answer United offers so much more than an average inbound call center. All of our agents go through extensive training programs to ensure that they provide the best possible answering services for our clients. When you employ the telephone answering services of Answer United, you can look forward to agents that use their answering services and inbound call center around the clock, seven days a week – which is much more than your current overworked receptionist can offer with his or her answering service.

We offer a phone answering service as well as:

 

 

 

In short, we offer you everything a bustling office needs as an answering service and then some. The best part of all is that you don’t have to spend as much money to expand your premises or hire new employees with a phone answering service and inbound call center!

Our major goal is to provide you with a top-quality phone answering service and any other customer service related products you require. We are completely dedicated to making sure that our answering service fees are reasonable. The best way to keep our customers happy is to ensure that they know they’re money is being well-spent with our answering services.

CONTACT DETAILS

If you would like to contact us, please feel free to give us a call on 800-937-5900.

Alternatively, please send an email to one of the following addresses:

sales@answerunited.com – Sales Team

custserv@answerunited.com – Client Care Representatives

billing@answerunited.com – Account Department

jobs@answerunited.com – HR Department

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