In the past, a live phone answering service would answer a phone call and take a message. Depending upon the urgency of the call, they would either write the message
down in a memo book or page the person directly. This basic concept of providing live telephone support to phone callers has expanded and changed as technology improved. Today, not only can you get your phone calls answered, you can also get help with appointment scheduling, online chat support, and call center support.

You Decide How a Live Phone Answering Service Answers Your Calls

No matter what size business you own or manage, you will want your live phone answering service calls answered in a certain manner. You do not want your calls answered in a short and impersonal manner. Instead, you will want the person who picks up the call to greet the caller by identifying your company name, their own name, and then asking the caller how they can help them.