Staffing call centers with the right mix of people at the right times is hard to gauge. You can get a rough idea based on past call data to establish trends, but this data is never 100% reliable. You can be hit with an influx of phone calls when you are understaffed and only get a few calls when you are fully staffed. Rather than trying to juggle staffing levels, you can use our Illinois answering service to provide back-up support for your call center.
You Pick the Times You Want Support from an Illinois Answering Service
When you get support from our outside Illinois answering service for your call center, you decide when you want support with your inbound calls. You can have us just take calls after normal business hours and on weekends, or we can take your overflow calls when you are at peak periods during the day. You can also pick a combination of times you want phone support which matches your needs.