Weighing the Benefits of an Automated Answering Service
An automated answering service is more cost effective than a live answering service is, at least on the surface, however over time will this type of answering service really save you money? Granted an automated answering service does have its place, however for the person on the end of the phone that just wants and needs to talk to a person it can be a frustrating ordeal.
A live answering service allows your clients to talk to live people that can provide answers and get them to the right department the first time. It does not require punching a lot of buttons and then being sent in circles because they punched the wrong one. It offers personal attention for your clients that will help them feel appreciated and most importantly listened to.
For Live Answering Service information please visit our website at Answer United.