How our healthcare answering service works

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If you’re running a healthcare service, you’re likely to deal with phone calls from patients on a regular basis. Constantly answering questions, arranging appointments and giving out test results can be incredibly time consuming.

Our healthcare answering service will help you to keep your patients happy while also allowing you to focus on other areas.

Why use a healthcare answering service?

There are many reasons why healthcare professionals employ the services of Answer United. We provide an easy and effective way to deal with incoming calls to the professional standard you expect.

We can also take responsibility for after-hours calls, meaning your patients will feel valued whenever they ring. We aim to answer calls as quickly as possible, and 80% of the time we are able to do so within three rings.

How does our healthcare answering service work?

When a patient calls your number out of hours, they will be automatically transferred to one of our highly trained operators.

The operator can then read a custom script to your customer, which we’ll help you prepare. The agent will deal with calls however you request.

Any messages will be transferred to your on call staff immediately, no matter where they are in the country. Answer United provide the best healthcare answering service around. Get in touch today for a quote.