Why do I need an Answering Service
If your customers only call your business during regular hours, then you may not need an answering service. However, if your customers call during lunch breaks or after office hours, you may want to have someone answer the phone that can help them with their problem. They may even have an emergency, so the live person could contact the employee on duty and make sure that any emergencies are handled immediately.
Using an Answering Service
One of the problems with having an answering service is that many companies do not use them to their full advantage. The answer service provided by Answer United can do everything from taking orders from customers to providing help desk support to your employees. They can even work with your staff in setting appointments and scheduling events for your entire corporation. No matter what your business needs, they can help you find the correct solution to your problem.