Phone Answering, Call Center & Absentee Services

Answering Service

24-hour phone answering service supporting industries such as: government, HVAC, medical, & property management, offering message taking, appointment scheduling, & dispatching calls to streamline workload & ensure uninterrupted customer support.

Medical Answering Services

Agents trained in medical terminology & emergency protocols handle calls with precision & compassion. 24/7 live answering, appointment scheduling, emergency dispatch, and HIPAA-compliant messaging, designed to meet the unique demands of the medical field.

Automated Absentee Service

Cutting-edge solution that allows employees to report their absences without needing to speak with a live operator. Advanced technology efficiently records & relays absence notifications, streamlining the process for both employers and employees.

Property Management Services

Would you like to increase rentals and your bottom line? Maintenance calls running your staff ragged? Let Answer United’s prompt, polite, and personal agents handle your property inquiries and maintenance dispatching 24 X 7.

Help Desk

Professional help will always be just a phone call away. Armed with information you provide, our customer service agents will answer your line and help the caller get the right information for the questions or concerns at hand.

Live Absentee Service

Provides a personal touch for employees who prefer speaking with a real person when reporting their absences. Our trained operators ensure accurate & detailed absence reporting, offering peace of mind & a human connection.

Appointment Scheduling

Are you spending more time scheduling appointments and managing your schedule than you are actually meeting with clients or prospects? Our agents will answer your line and schedule appointments and/or provide reminder follow-up calls.

Virtual Receptionist

Professional & courteous live call answering support around the clock, ensuring businesses never miss a customer interaction. Designed to handle various communication channels, including phone calls, emails, & website inquiries, offering a seamless & efficient customer service experience.

After Hours Dispatching

Continuous support for clients after business hours, ensuring customers always have access to assistance. Enhances customer satisfaction, boosts revenue by enabling transactions beyond regular hours, & improves overall business efficiency by allowing staff to focus on core tasks during the day.

Dealer Locate

Technology and people combined to answer your line and provide your callers with the nearest location of your store, service center, or dealer.

Seminar & Event Registration

Answer United’s professional call center agents will answer your line, schedule your seminar, class, conference, or event.

Insurance Claims

Streamline the claims process, reduce bottlenecks, and enhance customer satisfaction. We follow customized scripts to collect accurate information & guide clients through the necessary steps, ensuring a smooth & efficient experience for both the agency and its clients.

Email Read & Response

Eighty percent of all business email goes unanswered. Our call center agents will read and response to your e-mail in a prompt and professional manner.

Telephone Overflow

Never miss a call during peak periods. Increase customer satisfaction and sales. Eliminates the need for additional staff to manage overflow calls. Simply set up your phone system to route to us in an overflow situation and you’re set.

Ad Response

Answer United can provide professional telephone agents to respond to targeted advertising campaigns, website advertising, newspapers, radio, and direct mailings.

Order Entry

Outsource your order taking and let Answer United’s professional call center agents take orders for your products and services.

Disaster Recovery Back-Up

Don’t let your phones go unanswered during a disaster to your business or community. Ready Agents will answer your lines in any crisis.

Customer Service

Answer United’s customer service offers a live operator for every call, providing 24/7 telephone & online support. We enhance customer experience, increase revenue, & establish a competitive advantage for businesses of all sizes.

Complaint Line

24/7 availability for customers to voice their concerns, handled by award-winning virtual receptionists who provide instant responses. Includes custom scripting, message dispatching, & an online dashboard for monitoring feedback trends & identifying priority complaints.

Inbound Call Center

Support services such as after-hours call answering, overflow call management, emergency dispatch, virtual assistant support, email management, order processing, appointment scheduling, & event registration, all designed to meet the evolving demands of clients and reflect positively on the brand.

Services