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Physicians Answering Service

Professional Physicians Answering Service Solutions

Providing Doctors with Live Telephone Answering Service 24/7

Answer United is HIPAA compliant and has been supplying comprehensive Physicians Answering Service solutions to doctors’ offices for over 45 years. Whether you own a small physician’s office or have a large staff of doctors with demanding needs, Answer United’s live answering service helps with call overflow, appointment scheduling, after-hours and weekend coverage, appointment reminders, and doctor referral assistance.

Answer United can help improve your office efficiency and simplify your responsibilities by taking care of tasks that consume valuable time. Patients, vendors and others who need to contact your staff will have faster, better access and suffer less frustration. At the same time, your skilled office staff can attend to higher level tasks and more urgent needs. Our Physicians Answering Service aids with managing emergencies as well as day-to-day responsibilities.

Emergency Call Services

Patient emergencies

Answer United’s professionally trained agents will screen your calls for emergencies from current and potential clients and relay them to you quickly in the manner that you prefer. We can dispatch the on-call physician or text you directly. Our trained agents will save valuable staff time as they meet patient needs promptly and professionally, using custom scripts that we develop with you. Your callers never know they are speaking with someone in a different location. All calls are recorded, so you can review everything we say on your behalf. Our doctors answering service is available 24/7 for all of your call center needs.

Virtual Receptionist

Appointment requests and new service inquiries

Our skilled agents have been trained in medical terms and understand the day-to-day needs of a doctor’s office. Acting as virtual assistants, our professional, attentive live answering service will make a great impression on all callers, handling all new service inquiries and appointment requests.

 On-Call Scheduler

Contacting your on-call staff

Answer United offers a custom web-based On-Call Scheduler for Physicians. If you have on-call personnel that change daily, weekly or monthly, our On-Call web scheduling feature will streamline this sometimes challenging function. It reduces errors because fewer people are handling the information and it works in real-time, thereby ensuring the correct on-call physician is contacted.

Convenient, Customizable Message Delivery

Flexible message delivery options

Our flexible message delivery options allow doctors to retrieve messages quickly and in the method you prefer, whether by email, fax, text message, web retrieval, voicemail or live agent. Using some of the most advanced technology in the call center industry, Answer United can create a customized messaging and dispatch package to fit your specific needs.

Professionally Trained Agents

Many of our agents have been with us over 15 years

United stands out thanks to our professionally trained agents. Our turnover rate is one of the lowest in the industry. We know that when your patients call, time is of the essence, so we ensure that our agents answer 80% of all calls within the first three rings. Answer United’s agents are fully HIPAA compliant, maintaining the privacy and confidentiality of client records required by law.

Let us help build and preserve your valued practice with the most efficient, professional service in the industry. We are an award-winning, reputable Physicians Answering Service and Call Center.

Call Answer United Today to Learn More.

Our Physicians Answering Service is available in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

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