Emergency Call Services
Patient emergencies
Answer United’s professionally trained agents will screen your calls for emergencies from current and potential clients and relay them to you quickly in the manner that you prefer. We can dispatch the on-call physician or text you directly. Our trained agents will save valuable staff time as they meet patient needs promptly and professionally, using custom scripts that we develop with you. Your callers never know they are speaking with someone in a different location. All calls are recorded, so you can review everything we say on your behalf. Our doctors answering service is available 24/7 for all of your call center needs.
Virtual Receptionist
Appointment requests and new service inquiries
Our skilled agents have been trained in medical terms and understand the day-to-day needs of a doctor’s office. Acting as virtual assistants, our professional, attentive live answering service will make a great impression on all callers, handling all new service inquiries and appointment requests.
On-Call Scheduler
Contacting your on-call staff
Answer United offers a custom web-based On-Call Scheduler for Physicians. If you have on-call personnel that change daily, weekly or monthly, our On-Call web scheduling feature will streamline this sometimes challenging function. It reduces errors because fewer people are handling the information and it works in real-time, thereby ensuring the correct on-call physician is contacted.
Convenient, Customizable Message Delivery
Flexible message delivery options
Our flexible message delivery options allow doctors to retrieve messages quickly and in the method you prefer, whether by email, fax, text message, web retrieval, voicemail or live agent. Using some of the most advanced technology in the call center industry, Answer United can create a customized messaging and dispatch package to fit your specific needs.
Professionally Trained Agents
Many of our agents have been with us over 15 years
United stands out thanks to our professionally trained agents. Our turnover rate is one of the lowest in the industry. We know that when your patients call, time is of the essence, so we ensure that our agents answer 80% of all calls within the first three rings. Answer United’s agents are fully HIPAA compliant, maintaining the privacy and confidentiality of client records required by law.
Let us help build and preserve your valued practice with the most efficient, professional service in the industry. We are an award-winning, reputable Physicians Answering Service and Call Center.
