Elevator Intake Form Answer United Intake FormWe are your answering service, call center, after-hours support service. We need information from you to move us to the next step in the process.Company Name(Required) Preferred Start Date MM slash DD slash YYYY Main Office Phone(Required)FaxPhone Provider / Carrier(Required) Do You Have Call Forwarding Enabled w/ Your Phone Company?(Required)YesNoWhat hours will you need us (you may select multiple)?(Required) 24/7 As Needed During Hours Holidays Office Hours(Required) Add RemoveHoliday Hours Add RemovePrimary Contact Name(Required) First Last Primary Contact Phone(Required)Primary Contact Email(Required) Billing Contact Name(Required) First Last Billing Contact Phone(Required)Billing Contact Email(Required) Answer United Answering InformationBelow is how we will answer your calls, we will need some approvals from you before we begin programming your script.Is it okay to let your callers know we are an answering service and not employees of your company?(Required) Yes, you can let them know you are an answering service. No, I would like my callers to think you are one of our employees. Answer Phrase: "Thank you for calling [company name]. This is [agent name]. How may I help you?"(Required) I approve this Answer Phrase Other Closing Phrase: "Thank you [name]. I will relay your information to the office. Is there anything else I can help you with?"(Required) I approve this Closing Phrase Other Message ScriptWe will have different scripts based on the call received and based on the services your offer. For Elevator, we typically have Entrapment, Accidental Press, Service Request & Other as categories. Based on the category, we asked specific questions.Entrapment (someone stuck in the elevator): "We collect Name, Phone, Message, Elevator Name & Number, Elevator Location"(Required) I approve the information gathered for Entrapment Other Accidental Press: "We collect Caller ID"(Required) I approve the information gathered for Accidental Press Other Service Request: "We collect Name, Company, Phone, Message, Elevator Name & Number, Elevator Location Address where service is needed, Is this an emergency that cannot wait?"(Required) I approve the information gathered for Service Request Other Other: "We collect Name, Company, Phone, Message, Is this an emergency that cannot wait?"(Required) I approve the information gathered for Other Other Based on the above call types, which ones are emergencies? Based on the above call types, which ones are routine calls? Your Comments/QuestionsIf You Purchased AU Insight, Please Enter User Information BelowAU Insight is our online reporting platform where you can see your calls based on when they came in, download reports and quickly look at summary call data. Basic Access = 1 User, Basic+ Access = 5 Users, Pro Access = 25 UsersEnter Email Addresses of Users Who Will Need AU Insight AccessFirst NameLast NameEmail Address Add RemoveProvide Contact Information for your Dispatch ListYou have the option of sending an Excel spreadsheet in lieu of filling this section out, however, please indicate the primary / administrative contact for the dispatch list on that spreadsheet.Dispatch ListNameTitle / ResponsibilityEmail AddressPhone Number Add RemoveDispatch Instructions, How Does Your Team Want Us to Notify Them about the Call?Who should we call/email/text based on the call type?Message Delivery Email All Messages Upon Receipt Fax All Messages Upon Receipt Please deliver messages to this email address or fax number Frequency of DeliveryWeeklyBi-WeeklyMonthlyHoliday Message DeliveryYesNo