Answer United: Providing Answering Service Solutions for Washington DC Businesses

Washington DC is a fast-paced, pressure-packed, intense place in the United States. Competition for business is fierce and real estate for business facilities is at a premium. It can be difficult for small and large businesses alike to expand from their current locations and, when it’s time to add on employees, some business owners struggle to stay in Washington DC since more employees means more space.

But what if there was a company that could provide you with full coverage acting as secretary, order-taker, help desk, chat moderator, and more – all by operating from a remote location. That’s right – a remote virtual secretary with 24/7 service to help you expand your capabilities and grow your business without having to worry about hiring extra staff or moving locations. That’s Answer United.

Expand Your Washington DC Business Capabilities

Do you wish you could offer your customer base more options and opportunities to interact with your business? If so, Answer United could be the solution you’re looking for. At Answer United, we help you expand your Washington DC business with customized answering service solutions that directly address your pain points.

Are you experiencing operational bottlenecks? Do you receive so many phone orders that you don’t have time to process them all? Let our professional agents take these calls and place orders for you!

Do you have an email inbox that is always jam-packed with emails from customers, clients, and potential partners, but no time to weed through them to answer? Our trained answering service agents can handle these tasks, as well. We can read emails, respond to them with a custom script we help you put together, and archive them in an easy-to-find format for your future reference.

Would you like to create an easier-to-use voicemail system for your customers to help direct them to the correct department? Answer United can create a custom solution based on your departments and the actions you’d like your customers to take.

At Answer United, we focus on helping you make your Washington DC business better. We address specific pain points you experience as a business and solve communication issues with our custom answering services.

Increase Patient Satisfaction with our Washington DC Medical Answering Service

At Answer United, we understand how important it is to be available for every patient or client no matter when they need to contact you. However, we also understand that you’re in appointments all day. If you leave most of your phone answering to a receptionist, you could miss patient calls when they are on break or away at lunch. You’ll also miss calls when people call in after hours.

Answer United has custom answering service solutions to provide a way for your Washington DC clients to communicate with you no matter the time of day or night. When our professionals are working for you, you can rest easy knowing your phone will get answered 100% of the time. Your patients will have a live person right here in the USA to talk with as quickly as they desire. Most callers are answered by the 3rd ring or sooner by our agents.

Our company and agents are HIPPA compliant, so you don’t have to worry about your patient’s information. Every call is confidential, completely safe, and privacy is always protected. Our agents respond to every caller with compassion and professionalism as they route them to the appropriate department or person.

Our custom medical answering services for Washington DC businesses include:

        Voicemail systems for patients to request prescription renewals
        Call answering for common questions and concerns
        Call forwarding for urgent calls to the appropriate on-call physician
        On-call physician system
        Instant messaging to physicians via SMS, PDA, IM, cell phone, and pager
        And more

Let Answer United step into the gap with our answering services and help put your medical practice on the map as having the best patient satisfaction around.

Answer United Provides Customized Answering Service Solutions

We understand that each Washington DC business has different answering service needs. That’s why we will work with each business to provide customized services that address your specific communications needs. How can our professional agents help you? We offer answering services such as:

Email Read and Response: Let our agents read through emails, respond to customer and client inquires with a customized script we create with you, and store responses in an easy-to-find archivable file folder system.
Voicemail Systems: We’ll set up customized voicemail systems to direct your clients and customers to the correct person or department.
Call Answering: We’ll answer the phone on your behalf 24/7, 365
Help Desk: We can provide help desk services for your customers
Live Chat: We’ll chat with potential clients while they browse your website
And more!

Give us a call today and let’s see how Answer United can help your Washington DC business excel!