Providing Top-Tier Answering Services for Union City, California Businesses

The answering services you utilize to support your business should be the best in the industry. You can’t afford to cut corners and hire a service that provides less than optimal performance. Why? Because the answering service you hire will be the face of your company. Every time a customer or client calls in, it’s the voicemail system or live voice that they will hear. Less than stellar service has the potential to turn your Union City, California customers away.

Answer United has more than 50 years of experience providing answering services to businesses nationwide. We strive to answer every call within three rings, with professional, cheerful voices, and helpful attitudes. When our experienced professionals answer the phone on your behalf, we make it our goal to cultivate a relationship of trust and confidence, so your customers stay loyal to your Union City, California business. In short, Answer United partners with you to help provide the best answering services around.

Stay On Top of Endless Calls and Correspondence

Small and large business owners alike know how overwhelming the number of daily calls and correspondence can be. Your Union City, California business receives calls for meetings, appointments, inventory inquires, order help, event registration, and more. Then there are the never-ending emails regarding order updates, service inquires, complaints, compliments, and appointment scheduling.

It doesn’t take much of this to realize that correspondence alone could take up an entire business day if you let it. This is especially true if you don’t already have a full-time receptionist or if you run a Union City, California business that doesn’t need one. However, you don’t have to despair of watching your entire day fly by while you’re stuck answering phone calls.

With Answer United, we can provide you with a range of answering services tailored to solve this very issue. Whether you want 24/7 live call answering, a special voicemail system set up to route calls to various members of the team, or a combination of the two, we can set it up.

Our answering services can provide you with options like:

        24/7 call answering
        Overflow calling
        Appointment scheduling
        Order taking
        Event registration
        Order inquiry
        Help desk services
        And much more

Whatever your need, Answer United has a solution to fit your Union City, California business.

Increase Customer Satisfaction with Answer United

Customer satisfaction has a lot to do with the ease of accessing your business. If customers can talk to someone when they need to, chat with someone live if they’ve got a question, have their email responded to promptly, and process an order even though you’re closed, your customer satisfaction should shoot through the roof. These access options may sound overwhelming if you think you need to hire several on-site employees to provide it all. However, with Answer United, we can offer your Union City, California customers these services and more. We can tailor our services to meet your specific customer satisfaction needs. With services like live web chat and email reading and response, your customers never have to be left hanging. They can be given the option of always speaking with a representative of your company any time they have a question.

Customized Services for Your Union City, California Business

At Answer United, we know that no two businesses are the same. Each company has different answering service needs, and that’s why we work with you to come up with a customized service plan. Not only can you mix and match our services, but we’ll also create custom scripts to use when talking with your customers.

Custom scripts allow us to sound just the way you want us to, so your customers feel like they’re talking with a receptionist in your front office. Doing this presents a polished, professional appearance for your Union City, California business and creates confidence and trust in your customer.

Medical Answering Services for Union City, California Practices

Medical practices have their own set of unique needs for answering services. We are proud to say that we have more than 50 years of experience working with medical practices of all sizes. From hospitals to doctor’s offices to chiropractic care and dental offices, Answer United can provide the specialized services you need. The best part? Our services are HIPAA compliant, so you can rest assured knowing that your patients’ information is safe and private.

We offer a variety of medical answering services including on-call management, customizable voicemail systems, and live answering. With our on-call services, you can update the on-call physician schedule from anywhere you are. We will route urgent callers to the correct on-call physician through whatever messaging system you prefer including an SMS, IM, a cell phone, PDA, or pager.

Give Answer United a call today and let’s see how we can partner with your Union City, California business!