Industry-Leading Answering Services for Kentwood, Michigan

As the leading answering service provider in Kentwood, Michigan, Answer United is proud to provide customized solutions for your customer service requirements.

If you have a growing business and not enough hours in the day to answer endless phone calls, emails, and customer inquires that come in during the day, we’re here for you. Answer United partners with businesses across the nation to stand in the gap and help your business thrive. That means we can keep your Kentwood, Michigan company up and running around the clock, provide your customers with access to your services, and fulfill a wide range of requests, even when you’re not in the office.

HIPAA Compliant Medical Answering Services

One of the biggest industries in need of providing high-quality answering services is the medical field. Because of privacy laws and other factors, not just any company can provide you with the solutions you need.

Answer United has more than 50 years of experience providing HIPAA-compliant medical answering services such as live 24/7 live answering and on-call management solutions. With our company, you can rest easy knowing that your patients’ information is safe and their calls will be answered promptly and professionally.

If you’re concerned that your patients’ communication needs aren’t getting met, our answering services can fill in the gaps. From patients that need directions to your Kentwood, Michigan office to those who have questions about appointments or lab results, our services can handle these needs, and more.

Thanks to our on-call management system, you can update on-call schedules from any location. When urgent calls come in, we’ll forward those patients to the correct physician using any method you prefer from text and SMS to page and PDA.

Custom Solutions for Kentwood, Michigan Businesses

Answer United is proud to be an industry-leading provider of custom answering service solutions for businesses in Kentwood, Michigan. We offer many services that other answering companies cannot, including 24/7 live call answering, intuitive voicemail systems, live web chat, email reading and response, and more.

We work with each business to come up with a customized plan that fits your needs. First, we’ll develop a script so when we talk with your customers, we’ll sound like we’re in your office. Our professional answering service agents will always greet customers using your company’s name, motto, and other preferred phrases so we sound just the way you want.

When you hire Answer United, we can provide much more than customized scripts. We can also customize the services you choose. Do you want us to handle calls during the busy hours of your day? Not a problem. Would you like us to take calls after hours to keep the orders coming in? We can do that. Perhaps you want us to handle your email inbox and keep it organized and tidy. We can do that, too.

There is no end to the types of services we can provide. Whether you choose one service or mix and match several services together, we’ll help you come up with a plan that’s best for you.

Improve Customer Service Options with Answer United

We know that each Kentwood, Michigan business has different gaps and needs when it comes to customer service. That’s why we offer a diversified portfolio of services for businesses in any industry. Because we have over 50 years of experience, we know what it takes to help each company succeed. Think your business is too niche? We can assure you that no business is too niche to be helped by our answering service solutions.

Answer United has experience helping businesses in industries including:

        Property Management
        Medical Offices
        Hospice and Home Health Care
        Counseling and Consulting Firms
        Funeral Homes
        HVAC, Electric, Plumbing, and Refrigeration
        Legal Services
        Veterinary Services

If you have a Kentwood, Michigan business and you’re noticing gaps in customer service, your customers aren’t getting serviced at all, or you want to expand options for your customers, Answer United can provide the solutions you need.

Give your customers and clients the opportunity to reach out to you at all times of day and night. Offer an intuitive voicemail system to submit requests or provide live webchat help desk services. Provide your valued clients with the ability to submit orders around the clock, solve problems when they arise, and schedule appointments even when your office is closed.

You can do all of this, and more, for your Kentwood, Michigan business when Answer United partners with you.

Kentwood, Michigan’s Solution for Answering Services

Answer United has more than five decades providing businesses from coast to coast with industry-leading answering service solutions. Whether you need live answering, automated solutions, or voicemail-based systems, we can come up with a solution that fits your Kentwood, Michigan business.