Answer United: Premier Answering Service Solutions for Durham, NC
For Durham, NC business owners, juggling all the responsibilities of business ownership means scheduling meetings, attending meetings, meeting with clients and prospective partners after hours, running your company, scheduling orders, keeping track of inventory, and the list goes on. With all that you have to do to keep your business up and running, you barely have time to have fun with your friends and family on the weekend. So how are you supposed to add on the task of keeping up with calls, emails, and inquiries?
One of the most important lessons many business owners learn is the ability to delegate. Not everything must be done by you or your office staff – and that’s where Answer United can step in and help you out. With our premiere answering services backing your Durham, NC, business, we can take the heavy communications burden off your shoulders while keeping your company running 24/7.
Answering Services for Modern Business Needs in Durham, NC
We understand that communication comes in a wide variety of forms. Customers and clients will contact your business by calling, through emailing, by starting a chat thread on your website, and more. If you don’t have methods in place for reaching customers through each of these forms, you could be losing customers and that means lost revenue.
Answer United provides a wide range of answering services to answer modern business needs in Durham, NC. We provide 24/7 telephone answering so your company is always within reach when a customer calls. We offer email reading and response so your customers are responded to within a reasonable time, every time they send an email to your business. We offer live web chat support so every customer and client can be answered immediately with questions about your product, business hours, and the ordering process.
No More Missed Customers with Answer United
With Answer United call center agents available around the clock, you’ll never miss out on another opportunity to answer a question, fulfill an order, or schedule a meeting with a prospective client again.
We understand that customers often wish to speak directly with a representative of your company. Well, when you hire us to provide answering services, that’s exactly what they’ll get. Our trained agents are always helpful, friendly, and informative. Your customers will always receive a cheerful answer from an agent right here in the United States. Providing 24/7 answering services for your customers shows them that you care.
Would you like to set up a custom automated system with the option of having a live answering representative available if customers need to reach a person? Answer United can set that up for your Durham, NC, business. We can combine any number of services to perfectly meet your business’s needs.
Our call center agents can handle inquiries, order filing, appointment scheduling, seminar and event registration, initiating insurance claims, property management calls, help desk service, and more! Whatever your need, we can provide a customized solution to make sure you never miss another customer, order, or inquiry again.
Around the Clock Answering Services in Durham, NC
If you run a doctor’s office, health center, or another medical service in Durham, NC, you understand how important it is for clients and patients to have access to your medical office around the clock. Answering services can fill this need and provide phone call answering, appointment reminders, scheduling, payment, and answer a variety of questions commonly asked.
Answer United can also make sure that urgent calls go directly to you when you need them through a pager, text message, or another messaging system you use. Thanks to our customizable on-call scheduling management, we will always make sure patient calls are routed to the correct on-call physician for your Durham, NC, location.
We are fully HIPPA compliant, so you’ll never have to worry about the privacy of your patients’ information. Their data is always kept secure and safe. Agents that handle medical calls are specifically trained for this job. That means they know and understand medical terminology and are trained to compassionately resolve problems for each patient that calls in.
Thanks to our dedicated staff and continual training, our call center experts are ready to become an extension of your medical practice in Durham, NC.
Customizable Answering Service Options with Answer United
No two businesses are the same and we know that each business has unique needs when it comes to answering services. This is why we offer customizable answering services to perfectly meet the needs you have. Whether you’d like 24/7 call answering, want our agents to keep an eye on your email inbox and answer customer questions, or you’d like us to provide you with live chat support for your website, we can do it all.
At Answer United, we’re proud to provide a wide range of solutions to meet the needs of today’s businesses in Durham, NC. Give us a call today and let’s see how our professional and
After Hours Dispatch
Live Absentee Service
Automated Absentee Service
Email Read & Response
Inbound Call Center
Product Recall Call Center
Reservation & Event Registration