The No. 1 Answering Service in Baltimore

Extend business hours. Improve customer service. Increase revenue streams. There’s a lot of value in working with a qualified answering service in Baltimore.

For starters, business these days is no longer confined to the conventional 9 a.m. to 5 p.m. hours – it’s a 24/7/365 operation. And if you aren’t there to meet your customers on their time and via the communications platforms that they operate on, then you’re likely to be losing them. Again, this is where working with an answering service can really pay dividends. In addition to ensuring that your business never has any “off hours” and you’re able to connect with your customers when they need you, you can also greatly improve customer service and even increase your overall revenue. Aside from increased revenue, you can also often increase productivity and efficiency working with an answering firm by permitting your existing employees to do what they’re best at and not have to worry about taking calls and returning phone calls.

As you can see, there’s a lot of value in working with an answering company to handle questions and inquiries from your customers. In this post, we’ll share how Answer United can help.

The Answering United Difference

Many answering services tout similar offerings. That’s why it’s important to look beyond the basics that we mentioned in the section above and to the value-added benefits that such a provider can offer. From operating as an experienced medical answering service in Baltimore to serving as a true extension of your business, there are a variety of ways Answer United provides this value to its partners. Here’s a look:

A Premiere Medical Answering Service in Baltimore

Any business in the medical industry must operate differently than others. So why would you settle for an answering service that isn’t poised to meet a firm’s unique needs?

At Answer United, we specialize in medical answering services and can help enhance efficiency and reduce operational bottlenecks. We can take and manage appointments, refill prescriptions and act as a trusted source to get patient questions answered by doctors and nurses. And we’ll do it by meeting all of the required regulations that come with operating in a medical environment.

We’ll Become an Extension of Your Business

Good partnerships are mutually beneficial. And at Answer United, we realize that in order for us to be successful at what we do, you have to be successful at what you do. It’s why our agents are experienced and qualified – and with various backgrounds and industry specialties to boot. This allows us to partner and truly offer the service that you want and need when working with an answering service. We make every effort to truly understand your business and how it operates so that we can assist you with call scripts and other services.


When most people think of working with an answering service, they only think of answering phones. And while we’re certainly able to take calls at Answer United, we also specialize in meeting your clients on other communication mediums as well. In addition to calls, we also respond to messages on Facebook and Twitter. We’ll respond to your email. We’ll host live chat functions. The bottom line is that we can meet your customers on the platforms that they’re using and are most comfortable on.

Contact Answer United Today

To learn more about how Answer United can help take your Baltimore business to new heights, contact us today. As a leading answering service in Baltimore, we make it a point to become a true extension of your business to provide a level of service that’s unmatched by others. Contact us today to learn more.