Customer Service Solutions for Atlanta, Georgia Businesses

Hospitality is at the heart of southern culture. And when it comes to providing excellent customer service, Atlanta, Georgia businesses know just how important that is. So, what can you do when your business is growing, and your customer service needs are growing right along with you? Every business understands how important it is to grow responsibly while minimizing expenses all along the way. And, as a leading answering service, Answer United understands how important that is, too. That’s why we provide top-tier, customizable customer service solutions for your Atlanta, Georgia, business that will grow with you and provide a way to reduce overall expenses.

Minimize Cost While Maximizing Customer Service Capabilities with Answer United

Are you looking for a way to reduce costs even while providing increased customer service options for your customer base? With Answer United’s customized answering service, this dream can become a reality. We provide answering services for a wide variety of businesses and a vast spectrum of needs from 24/7 call answering and help desk service to order taking, event registration, and even email responding! That’s right, we even provide email reading and response.

Wondering how much all of this is going to cost your Atlanta, Georgia business? You’ll probably be surprised to learn that a 24/7 answering service will cost you 50% less than what you would pay to hire one full-time employee with an 8-hour shift! And you’ll receive 3xs the amount of coverage. We provide 24/7 coverage for all our services so you can rest easy knowing your customers always have a way to contact your business.

Answer United is a budget-friendly solution to better your customer service so your capabilities can grow right alongside your business.

Provide Diverse Answering Services for Atlanta, Georgia Clients

Are you a medical office that wants to provide an array of answering services for your Atlanta, Georgia clients, but you don’t have the resources to hire more full-time staff? Answer United has the solution. With our around-the-clock service for your clients, your office is always available.

We work with medical offices including hospitals, doctor’s offices, counseling centers, and clinics. Our team is HIPPA certified and your client’s information is always kept private and safe. When we provide services for your medical office, we can:

        Schedule appointments
        Reschedule or cancel appointments
        Forward calls to the on-call physician
        Provide urgent messages via PDA, pager, text, voicemail, email, or another method
        Be your office’s virtual receptionist and handle daily calls
        Make follow-up calls
        And more!

Answer United’s agents are fully HIPPA compliant and are trained to handle medical calls. They’ll provide a friendly, compassionate, and professional voice for your Atlanta, Georgia practice no matter the time of day when your client calls in. It’s our goal to provide your office with the ability to be present for your clients and patients, resulting in an increase in satisfaction with the care they receive through your practice.

Never Miss an Order with 24/7 Answering Service

Answer United provides around-the-clock support for Atlanta, Georgia businesses. Why is this important? You and your employees need to sleep but you might be missing customer inquiries, calls, and requests for orders after hours. Answer United can step into the gap and provide you with coverage you may not be able to provide with your team.

We offer 24/7 call answering service, order placement, literature requests fulfillment, event registration, appointment scheduling, and other services critical to the stability and growth of your Atlanta, Georgia business. With our expertly trained staff on your team, you won’t have to wonder if you’re missing out on orders ever again.

Do you have a website that you use for your business? Why not provide a helpful live chatbox? Some customers might come to your website looking for information about a product and service. If they can’t find that information, or if it takes too long to find it, you may lose a customer. Rather than leaving it to chance, let Answer United provide you with live web chat answering services. We can ensure your customers are answered in a timely manner and can even help them process their order on the spot.

Customized Answering Services for Atlanta, Georgia

At Answer United, we specialize in providing customized answering solutions. That means, when we talk with your customers, we can use a script we developed with you so we sound exactly like your business. We can answer with your business name, motto, and phrases that make you unique. We’ll sound exactly the way you want us to sound when your customers call in.

Thanks to these customizable answering service solutions, your customers will always receive a favorable impression of your business and, as a result, their confidence, faith, and trust in your Atlanta, Georgia company will grow.