As the name suggests, an inbound call center is one that fields primarily incoming phone calls.
Answer United has been providing inbound call center solutions for over 45 years. In that time we’ve fine-tuned our technology to its current state-of-the-art set up. Our agents have won awards for the customer service experience they offer, while our reputation is rock-solid nationwide thanks to our custom-build solutions.
Our inbound business services include:
- Order taking
- Help desk
- Seminar and event registration
- Literature request line
- Inbound telemarketing
- Email read and respond
- Appointment Scheduling
Prompt assistance from our inbound call center
Our trained customer service agents never have an ‘off’ day; they will never deliver less than their best to your clientele.
As a direct result, your business’ reputation will strengthen and you’ll notice improved retention rates.
Whether you offer a single product or a comprehensive catalog, our team will be trained to understand your business.
Advanced inbound call center solutions
Our system is both robust and flexible. Design your own call-flow program and scripting, and even incorporate credit card verification and processing.