There are different solutions available from a business answering service to help you manage you incoming phone calls. The answering service may offer call center support solutions, where they will provide customer support and order placement assistance for your customers. They can even offer virtual office administration to help answer emails and other basic administrative tasks, like when your administrative assistant is out on maternity leave or on vacation.
A Business Answering Service Does More than Answer Phones
In the past, a business answering service only provided the ability to answer phone calls and take messages. However, as technology has continued to evolve, so has the solutions provided by an answering service. You can have the answering service not only answer your calls, but route calls to specific people within your organization. So instead of being a message taker, they act more like a telephone operator. You can find a variety of solutions for your business when you use Answer United.